Truemeds India

Burden of medicine bills is a leading cause of financial worry among Indian consumers ● 70% of healthcare spend in India is on Medicines ● 15-20% of family income of chronic patients is spent on medicines ● 63 million people in India plunge into poverty annually due to healthcare costs Our vision is to make healthcare affordable and accessible to all. We are a technology driven, tele-health platform that aims to reduce healthcare expenses and improve healthcare outcomes by democratising medicine purchase in India. Truemeds, through its proprietary algorithm and tele-consultation, is able to recommend best value medicines to customers with precise scientific matching and outcomes history leading up to 51% savings for customers! We have grown at a phenomenal pace with customer love – 60X growth delivered in last 20 months. Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.

3 Job openings at Truemeds India
Quality Analyst Mumbai 2 - 4 years INR 3.0 - 4.0 Lacs P.A. Work from Office Full Time

Job Description: We are seeking an experienced Quality Auditor with a strong background in BPO operations. The candidate will be responsible for monitoring, evaluating, and improving quality performance through audits, coaching, training, and actionable insights. A strong command of audit frameworks, and performance improvement methodologies is essential. Job Responsibilities: Monitor and evaluate inbound/outbound calls and customer interactions to ensure consistent quality standards Provide real time feedback and ongoing coaching to agents, highlighting critical and non critical errors Analyze performance metrics and trends such as audit scores, FCR, CSAT and prepare daily, weekly, and monthly quality reports Conduct random and scheduled audits, including compliance and BI checks, adhering to SLAs and process standards Participate in calibration sessions and ensure alignment with internal/external quality standards Document quality issues, root cause analysis, and suggested improvements using Excel and dashboards. Core Skills & Competencies: Strong analytical and data handling skills, especially with MS Excel Excellent verbal and written communication to articulate feedback clearly and motivate agents Team-oriented approach with ability to coach, collaborate, and influence across functions Time management and multitasking capability to monitor calls and manage reporting under tight deadlines

Associate Director - Financial Planning & Analysis Mumbai 4 - 7 years INR 22.5 - 30.0 Lacs P.A. Work from Office Full Time

Truemeds India is looking for Associate Director - Financial Planning & Analysis to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

Customer Relationship Executive powai, mumbai, maharashtra 0 years INR 3.0 - 4.2 Lacs P.A. On-site Full Time

Customer Insights: Conduct outbound calls to Truemeds customers to complete various feedback and satisfaction surveys. Analyze customer feedback, surveys, and behavior to identify opportunities for product or service improvement. Segment target audiences and develop customer profiles. Data Collection and Analysis: Conduct primary and secondary research to gather data on market conditions, consumer behavior, and industry trends. Utilize surveys, interviews, focus groups, and other research methodologies to collect relevant data. Market Trend Analysis: Analyze data to identify patterns, trends, and insights that can inform business strategies. Monitor and forecast market trends, competitor activities, and customer preferences. Reporting and Presentation: Prepare detailed reports, dashboards and presentations to communicate findings to stakeholders. Translate complex data into actionable insights for non-technical audiences. Competitive Analysis: Research and evaluate competitors' products, pricing, and market positioning. Provide recommendations to enhance our competitive edge. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Work Location: In person

FIND ON MAP

Truemeds India