true business minds

Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Collection Agent based in Ghaziabad. The Collection Agent will be responsible for managing and recovering overdue payments, maintaining accurate records of customer interactions, and ensuring timely collection of outstanding debts. Responsibilities include contacting customers via phone or email, negotiating payment plans, processing payments, and resolving queries related to billing or financial discrepancies. The role requires adherence to company policies and regulatory compliance at all times. Qualifications Strong Debt Collection and Cash Collection skills to achieve recovery targets. Excellent Communication and Customer Service skills to engage with clients professionally and resolve concerns effectively. Basic knowledge of Finance concepts to understand customer account details and payment-related issues. Strong organizational and time-management skills to handle multiple cases efficiently. Proficiency in using relevant software or tools for recording and tracking collections. Prior experience in a similar role is preferred but not mandatory. A high school diploma or equivalent is required; additional financial certifications are advantageous.