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Service Desk Analyst Delta Technology

2.0 - 4.0 years

2 - 6 Lacs

Hyderabad

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Position Responsibilities The Service Desk Analyst is responsible for providing a single point of contact for the employees for Information Technology related issues and requests and to manage the resolution of the issue or request Provide a customer service to the staff in the resolution of IT related issues and requests by providing a single point of contact and managing the complete resolution process. Record each contact in the service management system. Achieve Service Desk Key Performance Indicators. Achieve Service Desk Service Level Agreements when delivering customer support services General Responsibilities Understand and act in accordance with the companys vision, mission and valu...

Posted 5 months ago

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