Quality Analyst - Call Auditor Hiring Solution

2.0 - 6.0 years

0 Lacs

karnataka

On-site

Role Overview: As an Analyst in this role, your primary responsibility will be to monitor calls and transactions to assess the effectiveness of the process. You will play a crucial role in providing feedback to Unit Heads and Team Leaders based on your observations. Conducting root cause analysis of process deviations, developing action plans, and resolving issues will also be a key part of your role. Key Responsibilities: - Handling and resolving escalated calls, issues, and requests from both internal and external sources - Utilizing excel data analysis and leveraging customer experience knowledge to prioritize critical improvement initiatives - Replicating best practices from other locati...

Posted 12 hours ago

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