Training Supervisor

JOB ROLE

Key functions will be:

• Conducting product and process training at all levels- telecallers /team leader/ Managers.
• Conducting quality and training sessions whenever required.
• Managing a team of Quality officers.
• Ensuring that the feedback and report on quality are shared with Team Leaders on a regular basis to understand the gap.
• Conducting quality and training sessions whenever required.
• Ensuring that the Training module get update on timely basis.
• Maintaining various reports like Quality scores for CSR’s and process, Parameter defect report. Weekly and monthly scores.
• Conducting motivational training for the Team to enhance performance.

KEY RESPONSIBILITIES

• Responsible for managing quality parameters and trainings.
• Conduct refresher and retraining programs.
• Maintaining MIS.

SKILLS/COMPETENCIES REQUIRED

• Graduate
• Leadership skills, excellent interpersonal skills are essential.
• Looking specifically from collections background trainer

Job Type: Full-time

Pay: ₹132,974.22 - ₹334,284.06 per year

Work Location: In person