Training Manager

10 - 18 years

12 - 18 Lacs

Chennai

Posted:12 hours ago

Job Description

Role & responsibilities

Develop and execute comprehensive training strategies aligned with business objectives and customer experience goals.
Design, facilitate, and manage new hire training, process training, refresher training, and leadership development programs.
Deliver instructor-led, virtual, and blended learning programs for customer service representatives and team leaders.
Ensure training content remains updated with banking regulations, policies, products, and process changes.
Conduct Training Needs Analysis (TNA) through performance metrics, quality scores, customer feedback, and stakeholder discussions.
Identify skill gaps and create targeted training interventions to improve performance.
Collaborate with Operations and Quality teams to develop improvement plans based on business requirements.
Deliver training on international banking products and services, including:
Retail Banking
Credit Cards
Loans & Mortgages
Digital Banking
Fraud Prevention
Payment Processing
Dispute Management
Ensure adherence to regulatory and compliance requirements, including KYC, AML, GDPR, and customer data protection standards.

Preferred candidate profile

Candidate with 60days notice period can apply

Skills Required

TNI Training management Operations International TTT Banking Operation International banking KYC

Work Mode

Work from Office

Job Type

Full Time

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.