Trainee Captain

Job Description

Greeting and welcoming guests when they enter Thanking guests and conveying gratitude while they are exiting Explaining different menu items and offering recommendations Answering any questions about the ingredients of a dish on the menu Serving food and beverages to guests, if required Presenting the final bill to guests for payment Timing different dishes effectively to maximize the dining experience Addressing any guests complaints or requests Deliver quality customer service to all guests. Take reservations and enquire purpose of visit. Greet each guest promptly and courteously with good smile and body language. Present menu and share promotions, specials and items to customers. Take food and beverage orders, repeat orders to guests and inform guest of estimated time to serve. Oversee a team of servers who are assigned to his/her shift. Key orders in the Point-of-Sale system efficiently. Process payment and check bills promptly. Maintain cleanliness of the outlet. Assist manager by getting involved in planning and organizing of special events. Check food and beverage inventories and stocks in a consistent and accurate manner. Follow Food & Beverage Safety and Hygiene policies and procedures. Complete opening, operating, and closing procedures. Handle problem with cashier payments. Escalate guests complain to duty manager if unable to conduct service recovery. Implement plans to deliver excellent service for outlet. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Health insurance Provident Fund Schedule: Rotational shift Ability to commute/relocate: Goa, Goa: Reliably commute or planning to relocate before starting work (Preferred) Experience: Total: 5 years (Preferred) License/Certification: Hotel Management Certificate (Preferred) Work Location: In person