TL Ops

Job Description

Roles and Responsibilities Manage day-to-day operations of the team, ensuring efficient use of resources and meeting performance targets. Monitor and analyze key metrics such as ATRR (Average Time To Resolve) to identify areas for improvement. Develop and implement process improvements to increase productivity, reduce costs, and enhance customer satisfaction. Collaborate with cross-functional teams to resolve complex issues and drive business growth. Ensure compliance with company policies, procedures, and regulatory requirements. Desired Candidate Profile 2-7 years of experience in BPO Operations or TL Ops role. Strong understanding of ATTRR (Average Time To Resolve) principles and practices. Excellent communication skills with ability to work effectively across multiple stakeholders. Proven track record of driving process improvements through data analysis and problem-solving. Please drop your cv at sakshi.goyal2@teleperformnacedibs.com