Tier 1 Senior Technical Support Representative - Night Shift

Tier 1 Helpdesk / International Voice Support- Night Shift

Tier 1 Helpdesk professional with strong International Voice Support experience

Key Responsibilities:

• Handle

  4060 inbound support calls daily

  .
• Troubleshoot

  PCs, Windows OS, POS systems, routers, modems, and basic connectivity issues

  .
• Guide users through troubleshooting steps clearly over the phone.
• Create and update accurate

  ServiceNow tickets

  .
• Escalate complex issues to Tier 2 when required.
• Support telecom porting activities; training will be provided.

Must-Have Requirements:

• International Voice Support experience is mandatory.

• Prior

  Helpdesk / Service Desk / Technical Support

  experience.
• Excellent spoken English and strong customer-handling skills.
• Good PC/Windows troubleshooting and basic networking knowledge.
• Comfortable handling a

  high-volume voice environment of 40–60 calls per day

  .

Work Details:

• 5 days onsite
• Night shifts starting from

  9 PM onwards

• 2 rotational weekly offs

• 2-way cab facility provided