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Operations Analyst I Syniverse

0.0 - 3.0 years

0 Lacs

hyderabad, telangana

On-site

You are the Operations Analyst I at Syniverse, a developing contributor responsible for providing technical solutions to exceptionally difficult problems. In this entry-level support role, you will address day-to-day customer issues, application problems, and concerns requiring detailed analysis and research. Your key responsibilities include providing technical support, determining root causes of problems, and finding appropriate solutions. You will adhere to SLA guidelines, analyze metrics to identify reasons for achievements or deviations, participate in ticket reviews, create status reports, and develop production-ready solution support scripts. In addition, you will monitor production s...

Posted 3 months ago

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