# **ADMINISTRATIVE RECEPTIONIST** **The Hope Rehabilitation and Learning Centre** --- ## **Position Summary** We are seeking a professional, organized, and personable Administrative Receptionist to serve as the welcoming face of our Centre. You will be the first point of contact for families, visitors, and clients, while providing essential administrative support to ensure seamless daily operations. This role requires exceptional communication skills, attention to detail, and a genuine commitment to supporting our mission of rehabilitation and learning. **Department:** Administration **Reports To:** Centre Manager / Administrative Head **Employment Type:** Full-time **Working Hours:** Monday–Saturday, 9:00 AM – 6:00 PM (Sunday off; occasional flexibility required) --- ## **Key Responsibilities** ### **Reception & Client Services** - Welcome and assist all visitors, parents, and clients with warmth and professionalism - Manage multi-channel communications (phone, email, WhatsApp, in-person) and route inquiries appropriately - Schedule, confirm, and coordinate therapy sessions, parent consultations, and administrative appointments - Maintain accurate visitor logs, sign-in procedures, and security protocols - Handle all incoming and outgoing correspondence, calls, and deliveries ### **Administrative Operations** - Track and maintain staff and therapist attendance records - Process billing transactions, collect payments, and manage fee documentation - Perform data entry, filing, and maintain organized physical and digital records - Prepare daily registers, appointment schedules, and client follow-up lists - Assist in report compilation and documentation for management review ### **Coordination & Communication** - Serve as a liaison between Therapy, Special Education, and Management departments - Send fee reminders, policy updates, and session notifications to parents - Draft official letters, notices, internal memos, and communications - Document client feedback, inquiries, and follow-up actions - Support coordination of events, workshops, awareness programs, and meetings ### **Facility Management** - Ensure the reception and waiting areas are clean, organized, and professionally presented - Maintain confidentiality of sensitive information in accordance with privacy standards - Uphold the Centre's professional image and values in all interactions --- ## **Qualifications** ### **Education** - Bachelor's degree in any discipline (Administration, Management, or Business preferred) ### **Experience** - Minimum 1 year in receptionist, front desk, or administrative support role - Experience in healthcare, rehabilitation, or educational settings is highly desirable ### **Technical Skills** - Proficient in MS Office Suite (Word, Excel, PowerPoint) - Comfortable with Google Workspace and digital communication platforms - Basic billing and record-keeping capabilities ### **Personal Attributes** - Excellent verbal and written communication in English and Hindi - Professional appearance and pleasant demeanor - Strong organizational skills with ability to manage multiple priorities - Calm under pressure with problem-solving mindset - Discretion, integrity, and respect for confidentiality - Empathy and patience when working with special needs families --- ## **Success Metrics** Your performance will be evaluated based on: - **Client Satisfaction:** Positive feedback from parents, visitors, and staff - **Operational Accuracy:** Error-free records, schedules, and communications - **Reliability:** Punctuality, attendance, and dependability - **Team Collaboration:** Effective interdepartmental coordination - **Professionalism:** Consistent adherence to Centre standards and protocols --- ## **Why Join Us?** At The Hope Rehabilitation and Learning Centre, you'll be part of a compassionate team dedicated to transforming lives through quality rehabilitation and education services. This role offers the opportunity to make a meaningful impact while developing your administrative career in a supportive, purpose-driven environment. --- **To Apply:** [Insert application instructions] --- *The Hope Rehabilitation and Learning Centre is an equal opportunity employer committed to creating an inclusive environment for all employees.*
The Hope Rehabilitation and Learning Centre, Lucknow We are looking for a dedicated Field Marketing Executive responsible solely for on-ground promotional activities. The role includes visiting schools, hospitals, clinics, and communities to create awareness about our rehabilitation and learning services. Key Responsibilities: Conduct field visits daily to schools, hospitals, doctors, and community centers Distribute brochures and explain our services to stakeholders Build and maintain relationships with referral sources Generate leads and follow up on inquiries Organize and support outreach camps and awareness drives Submit daily field reports Requirements: Good communication skills Confidence in field interaction Ability to meet daily visit targets Own vehicle preferred