Company: The Gift Studio Role: Own and scale our presence on quick commerce (Blinkit/Zepto/Instamart etc) and e-commerce (Amazon/Flipkart etc)from launch to P&L. What you’ll do Onboard/set up catalogs, brand stores, and seasonal collections Drive pricing, promotions, and ads (SP/SB/SD, sponsored slots) to hit ROAS/ACOS targets Improve PDPs: titles, bullets, A+/images/videos, reviews Plan festive calendars with platform KAMs; secure visibility slots Manage availability & ops: fill rate, OTIF, OOS%, demand & replenishment by city Track dashboards and reconciliations; close claims and deductions KPIs Revenue & contribution margin • ROAS/ACOS • Fill rate & OOS% • Cancellation/RTO • CTR/CVR • Claim recovery % What you’ll need 3–6 yrs marketplace experience; q-com experience is must-have Hands-on with Amazon/Flipkart portals + q-com merchant tools Strong Excel/Sheets; basic SQL/BI a plus Proven P&L + ads optimization; tight ops coordination (OMS/WMS/Shopify) Nice to have Gifting/food background, FSSAI know-how, Unicommerce familiarity, eye for PDP/store design.
Role Overview: We are looking for enthusiastic and customer-focused interns to join our Customer Care team for a short-term assignment during our festive season. This role will involve assisting customers over call, WhatsApp, and emai ensuring prompt resolutions and a seamless gifting experience. Key Responsibilities: Handle incoming customer queries via phone, WhatsApp, email, and social media. Assist customers with order placement, product queries, delivery status, and issue resolution. Coordinate with internal teams (concierge, operations, logistics) to ensure timely deliveries. Maintain accurate records of customer interactions in the CRM system. Escalate complex issues to the relevant teams for resolution. Support post-purchase follow-ups and feedback collection. Requirements: Strong communication skills in English and Hindi (knowledge of other Indian languages is a plus). Good listening skills and customer-first approach. Basic computer literacy (MS Office, email, WhatsApp Web). Ability to work in a fast-paced environment and manage multiple tasks. Prior experience in customer service (even academic projects or part-time work) is an advantage but not mandatory. What We Offer: Exposure to a premium D2C brands customer care operations. Training in customer communication, CRM tools, and service excellence. Certificate of Internship upon successful completion. Opportunity to work closely with a passionate and dynamic team.
We are looking for an intern who is highly skilled in Microsoft Excel and passionate about working with data to solve real business problems. The role involves building reports, managing data sheets, automating workflows, and supporting cross-functional teams with data-driven insights. Selected Intern's Day-to-day Responsibilities Include Build and maintain complex Excel reports, dashboards, trackers, and MIS. Use advanced Excel tools (Pivot Tables, VLOOKUP/XLOOKUP, INDEX-MATCH, Macros, Conditional Formatting) to analyze data. Create automation templates, data validation sheets, and structured formats. Clean, organize, and maintain large data sets with accuracy. Support teams with daily/weekly reporting, insights, and process improvements. Collaborate with CX, Marketing, Finance, or Operations teams (as relevant) to deliver data solutions. Assist in migrating and integrating data across platforms such as Google Sheets, CRM tools, or Analytical dashboards. About Company: Established amidst the chaos of the Pandemic, The Gift Studio is a reservoir of cherishing every moment with your family, friends, and corporate connections and reaffirming the importance of relationships. Our curation includes flowers, wedding gift hampers, gourmet food, gadgets, art, and fashion accessories. We also have a line of hampers curated by renowned personalities, including artists Bose Krishnamachari and Paresh Maity, as well as fashion designer Anamika Khanna. Headquartered in Mumbai, we deliver all over India, with same-day delivery services available in the metro cities of Mumbai, Kolkata, Pune, Bangalore, Delhi, and Gurgaon. In less than 3 years, The Gift Studio has demonstrated to be a one-of-its-kind gifting company, continuously garnering the trust and loyalty of its customers. This rise is by virtue of our exclusively created hampers and broad-ranging gift options.