Company: The Gift Studio Role: Own and scale our presence on quick commerce (Blinkit/Zepto/Instamart etc) and e-commerce (Amazon/Flipkart etc)from launch to P&L. What you’ll do Onboard/set up catalogs, brand stores, and seasonal collections Drive pricing, promotions, and ads (SP/SB/SD, sponsored slots) to hit ROAS/ACOS targets Improve PDPs: titles, bullets, A+/images/videos, reviews Plan festive calendars with platform KAMs; secure visibility slots Manage availability & ops: fill rate, OTIF, OOS%, demand & replenishment by city Track dashboards and reconciliations; close claims and deductions KPIs Revenue & contribution margin • ROAS/ACOS • Fill rate & OOS% • Cancellation/RTO • CTR/CVR • Claim recovery % What you’ll need 3–6 yrs marketplace experience; q-com experience is must-have Hands-on with Amazon/Flipkart portals + q-com merchant tools Strong Excel/Sheets; basic SQL/BI a plus Proven P&L + ads optimization; tight ops coordination (OMS/WMS/Shopify) Nice to have Gifting/food background, FSSAI know-how, Unicommerce familiarity, eye for PDP/store design.
Role Overview: We are looking for enthusiastic and customer-focused interns to join our Customer Care team for a short-term assignment during our festive season. This role will involve assisting customers over call, WhatsApp, and emai ensuring prompt resolutions and a seamless gifting experience. Key Responsibilities: Handle incoming customer queries via phone, WhatsApp, email, and social media. Assist customers with order placement, product queries, delivery status, and issue resolution. Coordinate with internal teams (concierge, operations, logistics) to ensure timely deliveries. Maintain accurate records of customer interactions in the CRM system. Escalate complex issues to the relevant teams for resolution. Support post-purchase follow-ups and feedback collection. Requirements: Strong communication skills in English and Hindi (knowledge of other Indian languages is a plus). Good listening skills and customer-first approach. Basic computer literacy (MS Office, email, WhatsApp Web). Ability to work in a fast-paced environment and manage multiple tasks. Prior experience in customer service (even academic projects or part-time work) is an advantage but not mandatory. What We Offer: Exposure to a premium D2C brands customer care operations. Training in customer communication, CRM tools, and service excellence. Certificate of Internship upon successful completion. Opportunity to work closely with a passionate and dynamic team.