Responsibilities Fill prescriptions : Fill prescriptions based on a doctor's instructions, checking for allergies and other interactions Educate patients : Instruct patients on how to take their medication, side effects, and storage Provide general health advice : Advise patients on exercise, stress management, and other lifestyle changes Administer vaccinations : Give vaccines like the flu shot Monitor drug therapies : Check for therapeutic incompatibilities and advise on interventions Manage the pharmacy : Supervise pharmacy technicians and interns, and ensure the pharmacy is clean and safe Work with insurance companies : Resolve billing issues and negotiate with insurance providers Keep up to date with new drugs and treatments : Participate in research and development, and stay current with pharmacy issues

Role & responsibilities Preferred candidate profile

JOB DESCRIPTION JOB DETAILS Job Title Executive Call Centre Location/Unit Rukmani Birla Hospital, Jaipur Positions Reports to Unit Incharge Main Objective of the Role To provide excellent customer service and support KEY RESPONSIBILITIES Welcome the caller, comprehend their concern, and provide assistance tailored to their needs Adhere to fundamental guidelines of telephone etiquette Achieve daily, weekly, and monthly targets Exhibit exceptional convincing abilities Demonstrate a rapid learning aptitude and effectively assimilate service knowledge while continually staying updated with product developments Troubleshoot and resolve customer issues by providing appropriate solutions in a timely manner. Maintain a comprehensive understanding of the company services to provide accurate information. Record details of customer interactions, transactions, comments, and complaints for future reference. Conduct follow-up interactions to ensure customer issues are resolved and they are satisfied with the service. Adhere to company policies, procedures, and legal regulations to ensure smooth and lawful operations. Work closely with other team members and departments to ensure a cohesive customer service experience. flexible for a 24X7 schedule for smooth functioning of the hospitals operations Maintain strict confidentiality of all customer and company data, adhering to established data privacy policies. KEY PERFORMACNE INDICATORS Measurable Deliverables Average Handle Time First Call Resolution Customer Satisfaction Net Promoter Score Conversion Call Abandonment Rate Adherence to Schedule Sales Metrics Quality Assurance Scores JOB SPECIFICATION Minimum Qualifications Any Graduate Experience 0- 3 years Behavioral Skills Excellent interpersonal skills Good team player Ability to work independently with stiff timelines Technical Skills Thorough knowledge protocols People and patient management skills Good analytical & sales skills Basic Computer skills Language Skills English & Hindi Reviewed By HR Approved By Date 1-Apr-2024 Date 1-Apr-2024 Received by: Name of the Employee: Employee ID: Signature: Date: Page 1 of 2

Key Responsibilities: Prepare, manage, and format PowerPoint presentations for transformation initiatives, reviews, and leadership meetings. Track key project action items, dependencies, and timelines through Excel dashboards and trackers. Maintain structured documentation, including meeting minutes, action logs, and project updates. Drive follow-ups with internal stakeholders to ensure timely closure of assigned tasks. Take ownership of routine transactional work to free up leadership bandwidth. Support TMO in market research, data collection, collation, and data analysis. Participate in workshops, review sessions, and other transformation-related activities. Desired Skills & Attributes: Proficient in MS Office especially PowerPoint and Excel. Strong communication and coordination skills. Highly organized, detail-oriented, and capable of multitasking. Proactive mindset with a willingness to learn and take initiative. Positive attitude, team-first approach, and a problem-solving orientation. Ability to work with minimal supervision in a fast-paced environment.

Role & responsibilities Collaborate directly with Finance and other business stakeholders to gather requirements, define KPIs, and create impactful dashboards and reports. Design, develop, and maintain Power BI dashboards, KPI reports, and financial reports. Perform advanced data transformation using Power Query (M) from diverse sources. Create and manage optimized data models using best practices (e.g., star schema). Write and maintain complex DAX expressions for calculated measures and logic. Monitor daily data loads and scheduled refreshes to ensure successful execution and data availability. Perform report reconciliation to validate and match report outputs with source systems. Analyze and fix complex existing Power BI reports when data mismatches or logic errors are identified. Maintain and monitor Power BI Gateway for secure and timely data refresh. Perform Power BI Service administration, including workspace and user access management. Write SQL queries for data extraction, transformation, and validation tasks. Automate routine reporting and business processes using Power Automate. Understand existing databases and data structures to support reporting needs. Leverage basic hands-on experience with HIS systems to better interpret healthcare data. Use SAP data (basic level) for financial reporting and dashboarding when required. Document technical processes, report logic, and data lineage for audit and support.