Team Member over phone calls with the store will understand the Store Maintenance Issues , triage ,dispatch and chase jobs with the contractors What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and we'llness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental we'llbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial we'llbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as we'll as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical we'llbeing - Our green campus promotes physical we'llbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Being available for my stores colleagues whenever they seek support To Probe, Triage and Dispatch Jobs for the Stores Allocate the right man with the right skill at the right time Handle Inbound / Outbound Calls within the Key Performance Indicators Manage the job with High Quality Partnering with business leads to bridge process gaps as a part of continuous improvement Be a strong team player with a strong partnership outlook Ability to troubleshoot, have eye for detail and problem solving skills Following our Business Code of Conduct and always acting with integrity and due diligence Identifying operational improvements and finding solutions by applying CI tools and techniques Responsible for completing tasks and transactions within agreed Key Performance Indicators Knows and applies fundamental work theories/concepts/processes in own areas of work You will need Basic MS Office - Excel, Word, PPT Graduate / Bachelor of Engg. Graduate from a Planning & Organising recognized University (Preferably - Mechanical, Call Management knowledge, Active Listening Electrical, Industrial) Eye to detail Experience as Technical Support Officer preferred Logical Thinking, Speed and Accuracy Basic knowledge of Retail store and equipments Good communication Skills both Verbal and Written

Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and we'llness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental we'llbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial we'llbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as we'll as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical we'llbeing - Our green campus promotes physical we'llbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for - Understands business needs and in depth understanding of Tesco processes - Builds on Tesco processes and knowledge by applying CI tools and techniques - Responsible for completing tasks and transactions within agreed metrics - Solves problems by analyzing solution alternatives - To Probe, Triage and Dispatch Jobs for the Stores - Allocate the right man with the right skill at the right time - Responds with appropriate levels of urgency to situations that require quick response or turnaround - Ability to the analyze the root cause and handle 1st level issues - Ability to make informed and timely decisions You will need Basic MS Office - Excel, Word, PowerPoint Any Graduate (preferred Mechanical Engg. graduate) Numeracy Skills Active Listening English Speaking, Reading and Writing Planning & Organising

SDE technology coaching and development Software Development Managers (SDMs) establish and sustain the environment for development toexist and succeed Their primary focus is to hire, retain and develop our Software Development Engineers (SDEs) through creating and aligning individuals short- and long-term objectives anddevelopment plan alongside the goals of the wider team and business They evolve the right tailored approaches to manage and develop their SDEs including regular 1-2-1 meetings, identifying mentorsor mentees and providing impromptu coaching inputs SDMs help split the scope of work across oneor more SDEs depending on their strengths and areas of improvement They actively work to set theSDEs up for success, providing course corrections as necessary SDMs also help SDEs get the rightmentorship to ensure they grow more expertise and to address any weaknesses hindering theireffectiveness Team structure and technology processesSDMs build effective, performing teams that consistently deliver quality software whilst balancingthe demands of timeframes and needs They put in place the ingredients for teams to succeed,including the right level of process, practices and data gathering to help the team constantly improve SDMs default to granting teams autonomy but recognise when stronger guidance and helpfrom them is needed When the team is performing, an SDM offers a light-touch to assist inunblocking progress When a team is struggling the SDM identifies and actions a plan to help They build an effective customer engagement process to ensure their teams have awarenessof the importance of good customer experience and show responsiveness to customerexperience during development as well as in operational issues They drive continuous improvement of engineering practises and efficiency of development within their team and foster innovation They empower their engineers to own technicaldecisions whilst providing guidance and enforcing best practices They are hands-on whenrequired but are always aware of their primary focus when doing so Delivery and stakeholder management SDMs deliver the right outcomes and collaborate with the appropriate stakeholders andcustomers, whether directly responsible for the functional delivery of a team or workingacross multiple teams They build healthy empathetic relationships to arrive at consensusand overcome any conflicts Within their operating domain, they demonstrate ownership over the relevant areas of workand can also reach out to, and execute effectively with, peers and other stakeholders whenneeded to ensure the success of broader, more complex outcomes SDMs are accountable for the slices they own in a program and proactively identify risks,propose mitigations and get them reviewed with their manager, stakeholders andcustomers They also know when to ask for help or escalate SDMs are great at spoken andwritten communication Delivery and stakeholder managementSDMs deliver the right outcomes and collaborate with the appropriate stakeholders and customers,whether directly responsible for the functional delivery of a team or working across multiple teams They build healthy empathetic relationships to arrive at consensus and overcome any conflicts Within their operating domain, they demonstrate ownership over the relevant areas of work andcan also reach out to, and execute effectively with, peers and other stakeholders when needed toensure the success of broader, more complex outcomes SDMs are accountable for the slices they own in a program and proactively identify risks, propose mitigations and get them reviewed withtheir manager, stakeholders and customers They also know when to ask for help or escalate SDMsare great at spoken and written communication Technical strategy There are three outcome that are expected from SDM as part of Technical Strategy Understand technology landscape and its implication to retail Industry - [White paper orBlog] Evaluate, prototype and present implementation use cases [Demos] Induce Tesco approved technology change to their respective domains [Produce compliancereports]SDM participates in various meet-ups, seminars and events to understand technology advancementsin the industry and collaborates with his team to develop prototypes and solutions SDM interactscontinuously with his end users and product managers to keep them current with new possibilitiesof technology applications and value it brings for our customers SDM drives architecture, design,implementation, adoption and re-usability of such new technology by sharing their work with peer SDMs and create culture of innovation and technical excellence within his team and at Tesco atbroader level Indicative split of responsibilities and effort typically spent The chart below shows an indication of how time may be spent on these responsibilities fora typical SDM This is over the long-term and naturally will flex based on the specifics of eachrole Key people and teams I work with within and outside Tesco Product Management, TPMs, Other SDMs and HoSDs in other teams, People andrecruitment teams, contracting agencies, other members of the engineering communityPeople, budgets and other resources I am accountable for in my job Software Development Engineers that report to me Skills relevant for the job Backend Skills and API development in Java Cloud Technologies (Preferably Azure) Knowledge of TDD, CI,CD, Automation on Cloud and onPremise Large Scale Applications Development, Operations and migration in enterprise environments People management Emotional Intelligence Problem solving, analysis and computational skills, Customer focus Written and verbal communication skills Technology: Java, Rest API, Mongo DB, Microservices Architecture, Docker/ Kubernetes, Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, and indoor games, encouraging a healthier lifestyle.