Territory Service Representative

Job Description

Ensure safe handling of all shipments at the service centre and report any damaged cases to the origin Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients. Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ outsourced manpower. Ensure daily updation, allocation and collection OTM machines for deliveries. Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier. Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training program designed centrally. Ensure adequate manning in terms for full-time employees, PDAs etc. Generate and maintain MIS related to the service centre. Maintain MIS. Ensuring compile ops process as per ISO guidelines and records maintained