Telesales Operative

Job Title: Telesales Executive – Lead Conversion & Appointment Booking

Company: Mind Meadow
Department: Sales & Business Development
Job Type: Full-time
Location: Delhi NCR
Experience: 1–3 years preferred

Job Summary

Mind Meadow is looking for a proactive, confident, and target-oriented Telesales Executive to manage incoming enquiries and leads received through social media platforms, website forms, digital marketing campaigns, referrals, telephone calls, and other sources.

The primary responsibility of this role is to connect with prospective clients, understand their requirements, provide relevant information about our services, conduct timely follow-ups, and convert enquiries into confirmed appointments at our centres.

The ideal candidate must possess excellent English communication skills, strong persuasion abilities, and a customer-focused approach. The candidate should be comfortable handling inbound and outbound calls, managing multiple leads, and working towards daily and monthly appointment-booking targets.

Key Responsibilities

1. Lead Management & Enquiry Handling

• Handle incoming enquiries and leads generated through social media platforms, websites, digital marketing campaigns, referrals, and other sources.
• Contact prospective clients promptly through phone calls and WhatsApp.
• Understand parents' and clients' requirements and guide them towards the relevant services offered by Mind Meadow.
• Provide accurate information about available services, appointment procedures, centre locations, and other relevant details.
• Maintain an organised record of all enquiries and their current status.

2. Lead Conversion & Appointment Booking

• Convert prospective clients into confirmed appointments through effective communication and follow-ups.
• Explain the organisation's services professionally and address client queries to encourage appointment bookings.
• Understand client concerns, handle objections, and guide interested prospects towards scheduling an appointment.
• Schedule appointments at the appropriate centres based on client requirements and availability.
• Coordinate with centre teams to ensure accurate appointment scheduling.
• Work towards achieving daily, weekly, and monthly lead conversion targets.

3. Follow-ups & Customer Engagement

• Conduct timely follow-ups with prospective clients who have not confirmed their appointments.
• Reconnect with interested leads and encourage them to proceed with the booking.
• Follow up with clients who miss or postpone appointments, wherever appropriate.
• Maintain professional, polite, and empathetic communication throughout the enquiry and booking process.
• Ensure that all active leads are followed up with systematically and that no genuine enquiry is overlooked.

4. Lead Tracking & Reporting

• Maintain accurate records of incoming leads, calls made, follow-ups, appointment bookings, and conversion status.
• Update the CRM, lead tracker, Google Sheets, or other designated reporting systems regularly.
• Prepare daily and weekly reports detailing leads received, leads contacted, appointments booked, and conversions achieved.
• Monitor pending enquiries and ensure timely follow-up.
• Track conversion performance and identify opportunities to improve lead engagement.

5. Internal Coordination

• Coordinate with the marketing team regarding leads generated through social media and advertising campaigns.
• Work closely with centre heads and coordinators to confirm appointment availability.
• Communicate relevant client requirements to the appropriate centre team.
• Escalate complex enquiries or service-related concerns to the concerned department.
• Share feedback regarding lead quality, common client objections, and reasons for unsuccessful conversions.

Eligibility Criteria

• Graduate in any discipline.
• Excellent English communication skills are mandatory, both verbal and written.
• Fluency in Hindi will be an added advantage.
• Prior experience in telesales, telecalling, customer service, lead generation, or appointment booking will be preferred.
• Strong communication, persuasion, interpersonal, and customer-handling skills.
• Basic computer proficiency, including MS Excel, Google Sheets, email, and lead management systems.
• Ability to handle a high volume of calls and manage multiple leads simultaneously.
• Strong organisational skills and attention to detail.
• Ability to work independently and meet performance targets.
• A professional, confident, and customer-oriented approach.

Key Performance Indicators (KPIs)

Performance will be evaluated based on the following parameters:

• Number of leads contacted within the stipulated time.
• Daily call productivity and follow-up consistency.
• Lead-to-appointment conversion rate.
• Number of confirmed appointments booked.
• Timeliness of responses to incoming enquiries.
• Accuracy and regularity of lead tracking and reporting.
• Achievement of assigned daily and monthly targets.
• Quality of communication and professionalism in handling enquiries.

Preferred Candidate Profile

We are looking for a confident, articulate, and result-oriented individual who can communicate fluently in English and build trust with prospective clients.

The candidate should be comfortable making outbound calls, handling inbound enquiries, following up persistently, addressing client concerns, and converting interested prospects into confirmed appointments.

The role requires someone who understands that the responsibility extends beyond answering calls. The primary objective is to generate appointments from incoming leads and maximise conversion opportunities through effective communication and consistent follow-ups.

Candidates must be comfortable working in a target-driven environment and maintaining accurate records of all lead-related activities.

About Mind Meadow

Mind Meadow is a multidisciplinary child development and therapy organisation providing specialised services to children and families. Our team works towards making access to appropriate developmental and therapeutic support easier through responsive communication, efficient enquiry management, and streamlined appointment coordination.

Pay: ₹8,800.00 - ₹20,000.00 per month

Work Location: In person