Call Center Executive-Hyderabad-Zakiya Edelweiss Tokio

1.0 - 6.0 years

2 - 4 Lacs

Hyderabad

Work from Office

Role & responsibilities To audit calls appointment / sale calls • To listen in to calls as well as making outgoing calls • To share feedback with agents, team leads, process owners • To identify, research and resolve issues of not met appointments • To recommend & track process improvements • To rework rejected cases, make outgoing calls to resolve rework cases To maintain MIS & share presentation on the monthly audited calls met ratio & conversion Preferred candidate profile Graduate with English + Regional language

Posted 3 weeks ago

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