Telecller cum counselr

1. Telecalling Responsibilities:

Lead Generation & Follow-up:

Call prospective students/parents from enquiry databases, walk-ins, website leads, and social media leads.

Explain the institute’s courses, schedules, and fee structure.

Maintain and update lead status in CRM or Excel.

Enquiry Handling:

Answer incoming calls and address queries about NEET/IIT-JEE programs.

Provide accurate information on admission process, scholarship tests, and batch timings.

Follow-up Calls:

Regularly follow up with interested leads until admission is confirmed.

Remind students/parents about counseling sessions, demo classes, or admission deadlines.

Event & Campaign Promotion:

Call and invite leads to attend open-house sessions, mock tests, or scholarship exams.

2. Counseling Responsibilities:

Walk-in & Appointment Counseling:

Greet students/parents visiting the institute and understand their academic background, goals, and concerns.

Recommend suitable courses:(foundation, crash course, regular batch) based on student needs.

Course Guidance:

Explain syllabus coverage, teaching methodology, faculty profiles, and academic support systems.

Provide details about hostel/transport facilities if available.

Admission Process:

Assist students in filling admission forms, arranging documents, and completing the fee payment process.

Coordinate with accounts and administration for smooth onboarding.

Student Retention Support:

Address concerns from existing students/parents to prevent dropouts.

Coordinate with academic heads to resolve issues related to teaching, schedule, or performance.

3. Administrative & Reporting:

Maintain call logs, admission records, and follow-up trackers.

Submit daily/weekly reports on leads handled, conversions, and pending follow-ups.

Work with the marketing team to share feedback on lead quality and campaign performance.

4. Skills Required:

Strong communication in English and local language.

Knowledge of NEET/IIT-JEE exam patterns and importance.

Basic computer skills (MS Excel, Google Sheets, CRM).

Persuasive and empathetic counseling approach.

Job Type: Full-time

Pay: ₹200,000.00 - ₹300,000.00 per year

Work Location: In person

Expected Start Date: 25/08/2025