Telecaller / Lead Management Executive

Job Title: Telecaller / Lead Management Executive

Job Description

We are looking for an experienced, proactive, and results-driven Telecaller / Lead Management Executive with a minimum of 3 years of relevant experience to join our team. The ideal candidate should have excellent communication and negotiation skills, strong lead management abilities, and a proven track record in customer engagement and sales conversion.

The candidate will be responsible for making outbound and handling inbound calls, managing leads from various sources, engaging with potential customers, following up on prospects, promoting our products or services, and converting leads into customers. The role requires a self-motivated individual who can manage the sales pipeline effectively, achieve sales targets, and contribute to business growth.

Key Responsibilities

• Make outbound calls to prospective and existing customers to promote products and services.
• Manage and track leads received through various sources, ensuring timely follow-ups.
• Contact potential customers, understand their requirements, and qualify leads for the sales team.
• Handle incoming calls and respond to customer inquiries professionally and promptly.
• Explain product or service features, benefits, pricing, and offerings to prospective customers.
• Follow up consistently with leads to maximize conversion opportunities.
• Maintain and update lead databases, customer information, and lead status in the CRM or tracking system.
• Build and maintain strong customer relationships to improve engagement and retention.
• Negotiate with prospective customers and close sales deals over the phone.
• Achieve daily, weekly, and monthly targets for calls, lead follow-ups, appointments, and sales conversions.
• Coordinate with the sales and marketing teams to improve lead quality and conversion rates.
• Handle customer objections and complaints effectively while maintaining a professional approach.

Skills:

• Fluency in English, Hindi, kanada communication (other Indian languages spoken capability is an added advantage)
• Confident
• Attentive to small details.
• Excellent follow-up skills with clients
• Data entry & keeping admin records
• Able to manage & perform under pressure.

Requirements

• Minimum 3 years of experience as a Telecaller, lead management executive, telesales executive, or in a similar sales/customer service role.
• Proven experience in lead management, lead qualification, customer follow-ups, and sales conversion.
• Excellent verbal communication, interpersonal, and convincing skills.
• Strong sales, negotiation, and objection-handling abilities.
• Ability to manage multiple leads, prioritize follow-ups, and maintain

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Leave encashment

Application Question(s):

• Current Salary?
• Notice Period?

Education:

• Bachelor's (Preferred)

Experience:

• Telecaller: 3 years (Required)
• Lead Management: 3 years (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: In person