Telecaller

Job Description

Sure, here is a job description for a Tele Caller, tailored for the Ichalkaranji, Maharashtra, India context. Tele Caller Job Description Job Title: Tele Caller / Telemarketing Executive / Telesales Executive / Customer Service Representative (Outbound) Department: Sales / Marketing / Customer Service Reports To: Tele Sales Manager / Sales Manager / Team Leader Location: Ichalkaranji, Maharashtra, India (This is typically an office-based role, requiring phone interaction). Job Summary: We are seeking a highly motivated and articulate Tele Caller to join our team in Ichalkaranji. The Tele Caller will be responsible for making outbound calls to potential customers, introducing our products/services, generating leads, setting appointments, or directly selling based on campaign objectives. This role requires excellent communication skills, a persuasive demeanor, and the ability to maintain professionalism while handling a high volume of calls. Key Responsibilities: Outbound Calling: Make a high volume of outbound calls to prospective and existing customers from provided databases or generated leads. Introduce company products, services, or special offers in a clear, concise, and engaging manner. Explain product features, benefits, and pricing to potential customers. Handle customer queries and provide accurate information about the company and its offerings. Lead Generation & Appointment Setting: Identify potential customers needs and qualify leads for the sales team. Schedule appointments or meetings for the sales team with qualified leads. Gather relevant customer information and input it accurately into the CRM system. Sales & Follow-up (if applicable): Achieve daily, weekly, and monthly call and sales targets (if direct selling is involved). Follow up with potential customers to convert leads into sales. Maintain detailed records of calls, interactions, and sales outcomes. Customer Service & Relationship Building: Build positive relationships with customers through polite and persuasive communication. Maintain a professional and empathetic tone during all interactions. Address basic customer complaints or concerns and escalate complex issues to the appropriate department. Reporting & Administration: Maintain accurate records of all calls, customer details, and outcomes in the CRM or designated system. Prepare and submit daily call reports to the team leader/manager. Adhere to communication scripts and company policies during calls.