Telecaller (Hospital Experience Preferred)

Job Description

Roles and Responsibilities: Handle inbound and outbound calls professionally and efficiently. Answer queries related to hospital services, appointments, doctors' availability, etc. Schedule, confirm, and reschedule patient appointments. Provide accurate information about treatments, departments, insurance coverage, etc. Follow up with patients for appointment reminders, feedback, and service inquiries. Maintain patient records and update databases accurately. Coordinate with hospital departments for seamless communication and support. Escalate unresolved queries to the appropriate departments. Ensure high levels of customer satisfaction by delivering a compassionate and helpful approach. Requirements: Minimum 1 year of telecalling experience, preferably in a hospital or healthcare setup. Ability to handle patient data with confidentiality and sensitivity. Female Candidate Preference. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Schedule: Day shift