Telecaller (Hindi Voice Process)

WE ARE HIRING – Hindi Voice Process Telecaller / Student Engagement Executive

Company: Rich Global Edu
Location: Anna Nagar East, Chennai
Number of Vacancies: 2
Job Type: Full-time
Contact: HR – 9150377914

About the Role

Rich Global Edu is looking for energetic, confident and fluent Hindi-speaking Telecallers / Student Engagement Executives to communicate with prospective students, parents and professionals regarding our overseas education and career services.

The candidate will handle Hindi voice-process enquiries, explain our services, understand students' requirements and conduct regular follow-ups to generate counselling appointments and potential admissions.

Key Responsibilities

• Make outbound calls to prospective students and parents, primarily in Hindi.
• Attend incoming calls and respond to student enquiries.
• Communicate fluently and confidently in both Hindi.
• Explain overseas education opportunities, study destinations, courses and admission processes.
• Understand students' academic backgrounds, interests and career goals.
• Follow up with leads generated through websites, digital campaigns, social media, events and referrals.
• Provide basic information about study-abroad services and counselling procedures.
• Schedule counselling sessions and appointments for interested students.
• Maintain proper records of calls, enquiries and follow-ups.
• Conduct regular follow-ups with prospective students until a clear outcome is reached.
• Coordinate with counsellors, marketing executives and management.

Candidate Requirements

• Fluent spoken Hindi and Tamil is preferred.
• Good spoken English; Tamil communication is an added advantage.
• Clear pronunciation and confident Hindi telephone communication.
• Good listening and interpersonal skills.
• Ability to explain information clearly and patiently.
• Basic computer knowledge and data-entry skills.
• Ability to handle incoming and outgoing calls professionally.
• Good follow-up and lead-management skills.
• Positive attitude, patience and willingness to learn.
• Candidates with previous experience in Hindi voice process, telecalling, customer support, education, admissions, study abroad, counselling or telesales will be preferred.

Freshers with excellent Hindi communication skills are also welcome to apply.

Apply Now

Interested candidates can apply by sending their CV/Resume or contacting:

HR – Rich Global Edu
Phone / WhatsApp: 9150377914
Work Location: Anna Nagar East, Chennai

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Paid time off

Work Location: In person