Telecaller (Female Candidates)

Job Description

Job Description Position: Telecaller Location: Kadakpada, Kalyan (Work from Office) Key Responsibilities: Client Interaction & Appointment Scheduling: Make calls to prospective and existing clients to inform them about salon services, offers, and promotions. Schedule appointments and confirm bookings, ensuring time slots are optimized. Lead Generation & Follow-Up: Reach out to leads generated from marketing campaigns and promotions. Follow up with clients for feedback after their salon visits or service inquiries. Promotions & Upselling: Promote current offers, new services, or seasonal packages to clients. Upsell services and products by understanding client needs. Client Retention & Relationship Management: Ensure regular follow-ups with clients to build loyalty and trust. Address and resolve client queries or concerns promptly. Coordination with Salon Teams: Update salon managers about scheduled appointments, cancellations, or reschedules. Share client feedback with the salon team for continuous improvement. Reporting & Documentation: Maintain accurate call records, appointment schedules, and client databases. Submit daily or weekly reports on call performance, client responses, and booked appointments. CRM Management: Use CRM tools (e.g., Zenoti, Double Tick) to update client details and send reminders for bookings or follow-ups. Working Hours: - Office hours: 11:00 AM - 8:00 PM - Working days: Monday to Sunday (One Week off Between Monday to Thursday)