Telecaller & CRM Executive

Job Title: Telecaller & CRM Executive

Department: Sales / Customer Relationship Management

Experience: 1–3 Years

Employment Type: Full-Time

Location: AS Rao Nagar

Job Summary

We are looking for a proactive and enthusiastic Telecaller & CRM Executive with excellent communication skills, strong client follow-up abilities, and a willingness to learn new tools and technologies. The candidate will be responsible for contacting clients, managing customer enquiries, maintaining CRM records, handling automated chatbot interactions, and ensuring timely follow-ups to build strong client relationships.

Key Responsibilities

Make outbound calls to prospective clients and respond to incoming enquiries.

Follow up with existing and potential clients to maintain engagement and convert leads into business opportunities.

Manage and update client information, call records, lead status, and follow-up schedules in the CRM system.

Monitor and manage automated chatbot conversations, including responding to enquiries and routing leads appropriately.

Track leads generated through websites, social media, advertisements, and other channels.

Ensure timely follow-ups with clients through calls, WhatsApp, emails, and other communication channels.

Understand client requirements and share relevant information about the company's products or services.

Coordinate with the sales and management teams to ensure smooth lead management.

Maintain accurate records of client interactions, feedback, and follow-up activities.

Learn and adapt to new CRM platforms, chatbot tools, automation systems, and other digital technologies.

Identify interested prospects and schedule meetings or demonstrations with the relevant team.

Prepare daily call reports, lead updates, and follow-up reports for management.

Required Qualifications

Bachelor's degree in any discipline is preferred.

1–3 years of experience in telecalling, customer support, sales coordination, or CRM management.

Freshers with excellent communication skills and a strong willingness to learn may also apply.

Required Skills

Excellent verbal communication and interpersonal skills.

Good client handling, follow-up, and relationship-building abilities.

Basic understanding of CRM tools and lead management processes.

Ability to operate and manage automated chatbot platforms.

Good computer skills, including MS Excel, email, and WhatsApp Business.

Quick learner with the ability to adapt to new tools and technologies.

Strong organisational skills and attention to detail.

Positive attitude, patience, and a target-oriented approach.

Ability to manage multiple leads and follow-ups efficiently.

Pay: ₹23,000.00 - ₹25,000.00 per month

Work Location: In person