Job Title: Student Counsellor – Study Abroad
Job Type: Full-Time
Department: Student Counselling / Study Abroad
Industry: Education / Overseas Education Consultancy
Job Overview
We are looking for a proactive, result-oriented, and student-focused Student Counsellor to join our Study Abroad team. The candidate will be responsible for counselling prospective students, understanding their academic backgrounds and career aspirations, guiding them through the overseas education admission process, and converting prospective leads into successful admissions.
The role involves working with our Free Study Abroad Mobile Application, assisting students with university applications, coordinating with partner universities, and ensuring a smooth admission journey from initial counselling to final enrollment.
Note: All student counselling and study abroad support services offered through our application are provided free of cost.
Key Responsibilities1. Student Counselling & Onboarding
- Onboard prospective students through the Free Study Abroad Mobile Application.
- Understand students' academic profiles, preferences, and career aspirations.
- Guide students in selecting suitable universities, courses, and study destinations.
- Educate students about admission procedures, eligibility criteria, scholarships, and application requirements.
- Provide accurate information about overseas education opportunities.
2. Application & Admission Management
- Assist students with university applications and required documentation.
- Coordinate with partner universities and admission teams to facilitate admission offers.
- Monitor application progress and provide timely updates to students.
- Ensure applications and supporting documents are submitted within university deadlines.
- Support students throughout the admission process until enrollment.
3. Student Follow-up & Lead Conversion
- Conduct regular follow-ups with prospective students through calls and other communication channels.
- Convert telephonic and referral leads into successful student admissions.
- Guide students regarding application fees, university deposits, education loans, visa documentation, and pre-departure formalities.
- Maintain consistent engagement with students to ensure successful enrollment.
- Build strong relationships with students and provide end-to-end support.
4. CRM & Process Management
- Maintain accurate student records in the CRM and mobile application.
- Ensure proper documentation and timely updates of student information.
- Perform Application Tagging and Agent Tagging as per company guidelines.
- Follow company policies, processes, and Standard Operating Procedures (SOPs).
- Maintain confidentiality of student information and application records.
5. Sales & Performance Management
- Achieve assigned daily, weekly, monthly, and semester-wise performance targets.
- Make 60–70 outbound calls per day to prospective students.
- Maintain healthy lead engagement and conversion rates.
- Meet assigned ACS and Agent Tagging targets.
- Consistently achieve admission and enrollment targets while maintaining service quality.
6. Customer Experience & Relationship Management
- Address student queries and grievances professionally.
- Deliver a positive and seamless student experience throughout the admission journey.
- Maintain effective communication with students, university representatives, and internal teams.
- Stay updated on university admission requirements, visa regulations, scholarships, and international education trends.
Key Performance Indicators (KPIs)
- Daily outbound calling target: 60–70 calls per day
- Student onboarding and counselling targets.
- Lead follow-up and conversion rates.
- University application and admission conversion targets.
- ACS and Agent Tagging targets.
- Timely application processing and documentation.
- Student satisfaction and successful enrollment rates.
Preferred Candidate Profile
- Excellent verbal and written communication skills.
- Strong interpersonal, counselling, and convincing abilities.
- Customer-focused with a result-oriented approach.
- Good follow-up, negotiation, and relationship-building skills.
- Ability to manage multiple student applications simultaneously.
- Basic knowledge of MS Office, CRM tools, and mobile applications.
- Willingness to work in a target-driven environment.
Experience & Education
- Education: Graduate in any discipline.
- Experience: 0–3 years in student counselling, telecalling, inside sales, customer support, or education counselling.
- Freshers with excellent communication and convincing skills are welcome to apply.
Why Join Us?
- Opportunity to build a career in the growing international education industry.
- Exposure to global universities and overseas education opportunities.
- Opportunity to make a meaningful impact on students' career journeys.
- Supportive and performance-driven work environment.
Pay: ₹22,000.00 - ₹32,000.00 per month
Benefits:
Work Location: In person
