Tele Sales Executive

Company: Animal Health Pathology Lab (AHPL)

Department: Centralised Calling & Customer Relationship Management

Location: Kolkata, West Bengal

Job Type: Full-Time | Work from Office

Experience: 03 Years (Freshers with good communication skills can apply)

Open Positions: Multiple

About AHPL

Animal Health Pathology Lab (AHPL) is a specialised veterinary diagnostic laboratory providing comprehensive diagnostic services for veterinary doctors, pet clinics, hospitals and animal healthcare professionals.

Our services include:

* Veterinary Pathology & Clinical Diagnostics

* Complete Blood Count (CBC) and Biochemistry

* Hormonal and Specialised Tests

* X-Ray and Digital Radiology

* USG and Colour Doppler

* Echocardiography

* Veterinary Ophthalmology – OptivET

* PCR and Molecular Diagnostics

* Home Sample Collection

* Advanced Veterinary Diagnostic Services

We are looking for energetic, confident and target-oriented Telecalling & Tele-Sales Executives to join our centralised calling department.

1. Key Responsibilities

A. Booking Confirmation & Coordination

* Call veterinary doctors, clinics and pet parents to confirm diagnostic test bookings.

* Confirm patient details, doctor details, test requirements and sample collection schedules.

* Coordinate with the sample collection and operations teams.

* Confirm home collection appointments and ensure timely communication.

* Follow up on pending, incomplete and unconfirmed bookings.

* Maintain accurate booking records in the CRM/Lab Management Software.

* Inform customers about booking status, sample collection and report delivery timelines.

B. Tele-Sales & Revenue Generation

* Make outbound calls to existing and prospective veterinary clinics and doctors.

* Promote AHPL’s diagnostic services and specialised testing facilities.

* Generate new business leads and convert enquiries into confirmed bookings.

* Promote high-value and specialised diagnostic services such as PCR, USG, X-Ray, Echo, Doppler and Ophthalmology.

* Follow up on quotations, enquiries and prospective customers.

* Encourage repeat bookings from existing customers.

* Identify cross-selling and upselling opportunities.

* Achieve assigned daily, weekly and monthly sales targets.

C. Customer Relationship Management

* Maintain regular communication with existing veterinary doctors and clinics.

* Build strong professional relationships with customers.

* Handle incoming enquiries regarding tests, pricing, sample collection and reports.

* Resolve basic customer queries and escalate technical or report-related issues to the concerned department.

* Collect customer feedback and communicate complaints to management.

* Ensure professional and courteous communication at all times.

D. Lead Generation & Follow-Up

* Contact prospective veterinary clinics, hospitals and independent practitioners.

* Follow up with doctors who have not used AHPL services recently.

* Reactivate inactive customers.

* Maintain a database of new leads, follow-ups and converted customers.

* Schedule callbacks and maintain follow-up discipline.

E. Reporting & Performance Monitoring

* Maintain daily call reports.

* Track total calls, connected calls, successful conversations and conversions.

* Maintain booking confirmation and cancellation records.

* Submit daily sales and lead conversion reports.

* Update all customer interactions in CRM or the designated reporting system.

* Participate in daily performance reviews and team meetings.

2. Key Performance Indicators (KPIs)

Performance will be evaluated on:

1. Number of outbound calls per day.

2. Number of successful connected calls.

3. Booking confirmation percentage.

4. Lead-to-booking conversion ratio.

5. Revenue generated through tele-sales.

6. Number of new veterinary clinics onboarded.

7. Repeat booking percentage.

8. Follow-up completion rate.

9. Customer satisfaction and complaint resolution.

10. Accuracy of CRM and daily reporting.

3. Skills & Qualifications

* Graduate preferred; minimum Higher Secondary qualification.

* Excellent Bengali and Hindi communication skills.

* Good English communication skills preferred.

* Confident telephone conversation and convincing ability.

* Strong sales and negotiation skills.

* Basic computer knowledge and MS Excel proficiency.

* Familiarity with CRM, calling software or lead management systems is an advantage.

* Ability to handle multiple calls and follow-ups.

* Positive attitude, discipline and target-oriented mindset.

4. Preferred Candidate Profile

* Experience in telecalling, telesales, healthcare, diagnostic laboratories, veterinary services or customer relationship management.

* Candidates with experience in medical diagnostic labs, hospitals, pharmacies or healthcare sales will receive preference.

* Freshers with excellent communication and convincing skills can also apply.

* Candidates must be comfortable with outbound calling and monthly sales targets.

5. Working Structure

* Working Days: 6 days a week.

* Working Hours: As per company policy.

* Work Location: AHPL Office, Kolkata.

* Reporting To: Calling Department Team Leader / Calling Manager.

* Performance Review: Daily, weekly and monthly.

6. Compensation & Incentives

* Fixed monthly salary based on experience and capability.

* Performance-based monthly incentives.

* Additional incentives for achieving or exceeding sales targets.

* Recognition and career growth opportunities for high performers.

7. Career Growth Opportunities

High-performing candidates may grow into:

* Senior Tele-Sales Executive

* Team Leader – Calling Department

* Assistant Calling Manager

* Centralised Customer Relationship Manager