Tele Caller Executive

Job Summary

We are looking for confident, enthusiastic, and target-oriented Telecallers with excellent communication and convincing skills to handle customer enquiries and generate sales opportunities for our real estate and farmland projects.

The candidate must be comfortable speaking with potential customers, explaining project details, understanding customer requirements, following up on leads, and convincing interested buyers to schedule site visits and proceed with bookings.

Language proficiency is mandatory: Candidates must be proficient in Kannada and English, along with Hindi, Telugu, or Tamil. Candidates who can communicate effectively in all five languages will be preferred.

Key Responsibilities

1. Customer Calling & Lead Management

· Make outbound calls to potential customers from company-provided leads and databases.

· Handle incoming enquiries generated through digital marketing, social media, advertisements, and other channels.

· Explain farmland projects, plotted developments, property features, pricing, amenities, and location advantages.

· Understand customer budgets, investment interests, and property requirements.

· Identify genuine buyers and classify leads based on their interest and purchase readiness.

· Maintain accurate call records, customer details, and follow-up schedules.

2. Sales & Convincing Skills

· Convince potential customers to consider the company's real estate and farmland projects.

· Communicate project benefits, connectivity, amenities, and verified investment-related information effectively.

· Handle customer objections, pricing concerns, and general queries professionally.

· Build customer trust through clear, accurate, and transparent communication.

· Convert enquiries into qualified leads, scheduled site visits, and potential bookings.

· Achieve daily, weekly, and monthly calling and sales targets.

3. Follow-Up & Site Visit Coordination

· Follow up regularly with interested customers until the next agreed sales step.

· Schedule site visits and coordinate with the field sales team.

· Confirm appointments and share approved project details with prospective buyers.

· Maintain records of scheduled visits, completed visits, customer feedback, and booking status.

· Coordinate with the sales team to ensure timely follow-up and effective lead conversion.

4. Customer Relationship Management

· Maintain professional relationships with prospective customers.

· Respond promptly to customer questions through phone calls and messaging platforms.

· Update customer information and interactions in the CRM or company lead management system.

· Ensure every assigned lead receives timely follow-up.

· Maintain a polite, positive, and professional approach during all customer interactions.

5. Reporting & Target Achievement

· Complete daily calling targets and maintain call productivity.

· Submit daily reports covering calls made, connected calls, interested leads, follow-ups, and site visits scheduled.

· Track lead status and share feedback with the sales manager.

· Work closely with the digital marketing team to provide feedback on lead quality.

· Strive to improve conversion rates and achieve assigned sales targets.

Mandatory Language Requirements

Candidates must have strong spoken communication skills in Kannada and English, plus proficiency in at least one of the following languages:

· Hindi

· Telugu

· Tamil

Candidates proficient in all five languages will receive preference.

Required Skills & Qualifications

· Minimum qualification: PUC / 12th pass; graduates preferred.

· 1–3 years of experience in telecalling, telesales, customer service, or sales.

· Experience in real estate, farmland sales, plotted developments, or property marketing is highly preferred.

· Strong communication, negotiation, and convincing skills.

· Ability to handle objections and convert enquiries into qualified sales opportunities.

· Confident telephone etiquette and a customer-focused approach.

· Basic computer knowledge and familiarity with Excel, CRM software, or lead management systems.

· Ability to work under pressure and achieve daily and monthly targets.

· Positive attitude, patience, consistency, and strong follow-up skills.

Key Performance Indicators (KPIs)

· Daily outbound and connected calls.

· Number of qualified leads generated.

· Customer follow-up completion rate.

· Number of site visits scheduled and completed.

· Lead-to-site-visit conversion rate.

· Customer enquiry-to-booking conversion rate.

· Achievement of monthly sales targets.

· Accuracy of CRM updates and daily reports.

Quality of customer communication and feedback.

Pay: ₹18,000.00 - ₹20,000.00 per month

Application Question(s):

• How many years of telecalling, telesales or sales experience do you have?
• Have you sold real estate, plots or farmland over the phone?
• How many outbound calls have you typically made per day?
• Are you fluent in English, Hindi, Kannada, Telugu and Tamil?
• What is your current CTC?
• What is your expected CTC?
• Are you an immediate joiner?
• Are you willing work from Bengaluru based office?

Work Location: In person