Tele Caller Executive

Job Description – Telecaller

Company: Homewala.com
Position: TelecallerExperience: 1–2 YearsIndustry: Real EstateEmployment Type: Full-TimeLocation: West Tambaram

About the Role

Homewala is looking for a confident, organised, and customer-focused Telecaller to join our team. The candidate will be responsible for making outbound calls, handling customer inquiries, following up with potential customers, generating qualified leads, and maintaining accurate MIS reports and Google Sheets records.

Key Responsibilities

• Make outbound calls to potential customers and follow up on leads.
• Handle inbound inquiries and provide information about properties, projects, pricing, and offers.
• Understand customer requirements, budget, and location preferences.
• Generate and qualify leads for the real estate sales team.
• Follow up with interested customers and schedule site visits or meetings.
• Maintain accurate records of customer interactions, lead status, and follow-up activities.
• Update daily MIS reports with calling data, lead status, follow-ups, and site visit details.
• Monitor and regularly update Google Sheets to ensure lead information is accurate and up to date.
• Track daily calling performance, pending follow-ups, new leads, and lead conversion status.
• Verify data entries and avoid duplicate or incomplete customer records.
• Prepare daily and weekly reports on calls made, leads generated, follow-ups, and site visits.
• Coordinate with the sales team to ensure timely follow-ups and effective lead management.
• Achieve daily calling targets and monthly performance goals.
• Maintain professional communication and positive customer relationships.

Required Skills

• 1–2 years of experience in telecalling, telesales, customer service, or a similar role.
• Excellent verbal communication and customer-handling skills.
• Good convincing, negotiation, and follow-up abilities.
• Working knowledge of Google Sheets and MS Excel.
• Ability to maintain MIS reports and manage lead data accurately.
• Basic understanding of CRM and lead management systems.
• Strong organizational skills and attention to detail.
• Ability to work with targets, deadlines, and daily reporting requirements.
• Fluency in Tamil and basic understanding in English

Qualifications

• Any degree or relevant educational qualification.
• Experience in real estate telecalling or property sales is an advantage.

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:

• Leave encashment
• Paid time off

Work Location: In person