1 Lacs
Posted:16 hours ago
Tele Caller Executive
Hansa Research Group Pvt. Ltd. – Mumbai, Maharashtra
Required : Full-time & Part-time (Work From Office)
Experience: Fresher and above
Monthly Salary:
Mumbai (Dombivli West and Vikhroli West): ₹15,000
Educational Qualification: HSC (12th Pass) or above
Job description:
Key Responsibilities:
-Handle customer queries effectively via call/chat/email-Ensure timely resolution and maintain customer satisfaction-Maintain call logs and reports as per process requirement-Follow standard operating procedures and guidelines-Handle inbound and outbound customer interactions-Provide accurate information and resolve queries-Document customer interactions in the system-Maintain service quality and meet defined KPIs
Key Requirements:
-Good communication and interpersonal skills-Comfortable with rotational shifts, if required-Strong verbal and written communication skills-Ability to multitask and manage time effectively-Comfortable with rotational shifts and night shifts (for NRI process)-Fresher welcome; prior BPO/customer support experience is a plus
Any of the below Languages:
* English Hindi Marathi Gujarati Telugu Tamil Malayalam Kannada Bengali Assamese Odisha
Work Location:
Mumbai (Dombivli West, Vidhyavihar West)
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
Free courses, interview questions and practice for each skill.
Part Time
Hansa Research Group Pvt. Ltd.
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