Job Description: Tele caller and Front Desk Executive
Company: Derma Elements
Industry: Skin, Hair & Body Clinic
Job Type: Full-Time
Department: Client Relations & Front Desk
Key Responsibilities
- Lead Calling & Follow-ups: Contact new leads, follow up with prospective clients, and nurture leads to encourage appointment bookings.
- Reactivation of Old Leads: Call existing databases and reconnect with previous leads and clients to generate new appointments.
- Appointment Management: Schedule, confirm, reschedule, and follow up on client appointments.
- Client Relationship Management: Coordinate with existing clients, maintain regular communication, and ensure a smooth client experience.
- Front Desk Management: Greet and welcome clients, manage walk-ins, and ensure a professional and welcoming clinic environment.
- Patient Query Handling: Respond to client queries regarding clinic services, appointments, and general information, while directing medical questions to the appropriate clinical staff.
- Call Records & Data Management: Maintain accurate records of calls, follow-ups, lead status, appointment confirmations, and client interactions.
- Internal Coordination: Coordinate with doctors, therapists, and other clinic staff to ensure appointments run smoothly.
- Client Experience: Maintain professional communication, demonstrate courtesy, and uphold the service standards of Derma Elements.
Requirements & Qualifications
- Graduate or undergraduate with good communication skills.
- Prior experience in telecalling, customer service, front desk, hospitality, or a clinic environment is preferred.
- Fluency in English and Hindi; knowledge of the local language is an advantage.
- Basic computer knowledge and familiarity with Excel, Google Sheets, or CRM software.
- Good telephone etiquette, interpersonal skills, and a customer-focused attitude.
- Strong organizational skills with the ability to manage multiple tasks.
- A pleasant personality, positive attitude, and professional approach.
Key Skills
- Tele calling and lead conversion
- Follow-up and appointment scheduling
- Client relationship management
- Front desk and reception management
- Communication and interpersonal skills
- Data entry and record maintenance
- Time management and coordination
Salary / Pay Scale –
15,000 – 20,000 per month depending on the candidate’s experience, skills, and suitability for the role.
Candidates can mail resume on -
humanedgehr.work@gmail.com
Pay: ₹15,000.00 - ₹21,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
