Technology Support III

Job Description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Commercial Investment Bankings Regulatory Compliance Surveillance team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience. Job responsibilities Lead teams of technologists that provide end-to-end application service delivery for the successful business operations of the firm on FINRA CAT regulatory reporting Execute policies and procedures that ensure operational stability and availability Monitor production environments for anomalies, address data quality issues in Regulatory reporting and drive evolution of utilization of standard observability tools and adhere to FINRA CAT SLA requirements Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating on FINRA CAT Reporting business governance meetings Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise troubleshooting, resolving and maintaining information technology services Minimum 10 years of experience doing application development and/or production support in finance domain. Technically hands-on working with Linux scripting (Shell, Python, Pyspark ) and database systems (Oracle SQL/PLSQL). Basic knowledge of application development. Quick thinker, problem solver (even under pressure) and a fast learner under constantly changing environment. Ability to automate and build tools for improved productivity, or eagerness to learn it Preferred qualifications, capabilities, and skills Working knowledge in one or more general purpose programming languages and/or automation scripting Exposure to AWS Cloud would be plus