Technology Support Engineer

Project Role :

Project Role Description :

Must have skills :

Good to have skills :

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

• Install, configure, and maintain macOS systems and Apple hardware (MacBooks, iMacs, Mac Minis).
• Provide Tier 1 and Tier 2 support for macOS-related issues including software, hardware, and network troubleshooting.
• Manage user accounts, permissions, and device security settings.
• Deploy updates, patches, and applications using MDM tools like Jamf or Apple Remote Desktop.
• Document technical procedures and contribute to the IT knowledge base.
• Collaborate with cross-platform teams to ensure compatibility with Windows, iOS, and Android environments. Endpoint Configuration & Automation
• Microsoft Intune for macOS Endpoint Management
• Microsoft Intune provides a comprehensive guide for managing macOS endpoints, especially for organizations using Apple Business Manager or Apple School Manager
• Patch & Security Management
• Enforce security baselines (CIS, Microsoft), Windows hardening, and compliance configurations.
• Apply and validate monthly OS and security patch updates.
• Integrate vulnerability scanning and patch validation into image lifecycle.
• Coordinate user acceptance and regression testing for patch deployments Application Integration & Release Management
• Collaborate with application owners for packaging and integration into base images.
• Conduct conflict detection, remediation, and UAT.
• Release packages through structured change management processes.
• Maintain SOPs and recommend process/toolset improvements[7]. Collaboration & Governance
• Work with security, network, and infrastructure teams to align image standards.
• Mentor junior engineers and establish best practices.
• Maintain documentation, training materials, and governance frameworks[2]. ________________________________________ Required Skills & Experience
• 7+ years of experience in Windows image engineering and endpoint management.
• Deep expertise in: o Microsoft Endpoint Manager (Intune) o SCCM / MECM (including co-management) o Windows 10/11 OS architecture o PowerShell scripting and automation o Active Directory, Azure AD, Group Policy
• Strong troubleshooting skills using SysInternals, event logs, and memory dumps.
• Experience with application packaging tools (InstallShield, AdminStudio, MSIX).
• Familiarity with Citrix DaaS, AVD, and Cloud PC environments ________________________________________ Process Knowledge
• Proven experience in: o Change Management (ITIL-based) o Release Management o Configuration and Inventory Management (CMDB) o SLA adherence and proactive monitoring ________________________________________ Certifications (Preferred)
• Microsoft Certified: Endpoint Administrator
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation Certification
• PowerShell Scripting Certification
• Flexera Certified Professional (InstallShield)
• Citrix Certified Associate Virtualization (CCA-V)