Technical Support Executive/Help desk

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Build Your Career in IT Support!

WORKSENT

International Technical Support, IT Helpdesk, Desktop Support, or Service Desk Operations

What You'll Do

• Handle inbound technical support calls from international customers and provide effective troubleshooting.
• Assist users with Windows, macOS, Microsoft Office 365, Outlook, and other workplace applications.
• Resolve IT issues through calls, chats, email, tickets, and remote access tools.
• Troubleshoot desktop, laptop, software, printer, network, and connectivity-related issues.
• Follow up with customers to ensure timely resolution and a positive support experience.
• Create, update, and monitor support tickets while maintaining accurate records.
• Escalate complex technical issues to the appropriate teams when required.

What We're Looking For

• 1–2 years of experience in Technical Support, IT Helpdesk, Service Desk, or Desktop Support.
• Good communication skills and a customer-focused attitude.
• Working knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft 365, Outlook, Word, Excel, SharePoint Online, and OneDrive.
• Basic knowledge of computer hardware, peripherals, and troubleshooting.
• Willingness to work in rotational shifts.

Preferred:

Technical Skills That Give You an Advantage

Knowledge of any of the following will be an added advantage:

• Active Directory and Windows Server
• DNS, DHCP, VPN, RDP, and basic networking
• Routers, switches, firewalls, and VLANs
• Antivirus, virtual machines, and mobile device management (MDM)
• Backup systems and printer troubleshooting

Why Join WORKSENT?

• Gain exposure to international customers and IT support environments.
• Develop your technical troubleshooting and customer communication skills.
• Expand your knowledge of enterprise IT tools and infrastructure.
• Build a strong foundation for career growth in IT Support and Service Desk operations.