Technical Support Engineer - SnapLogic Platform

As a Technical Support Engineer at our company, you will be responsible for providing technical assistance and ensuring the smooth operation of IT services. Your key responsibilities will include: - Providing technical support and troubleshooting for Linux and Windows operating systems. - Supporting and maintaining integrations using the SnapLogic platform. - Troubleshooting web services issues involving REST and SOAP APIs. - Assisting in managing cloud infrastructure on platforms such as AWS and Azure. - Diagnosing and resolving networking issues related to TCP/IP, DNS, DHCP, and related protocols. - Collaborating with development and IT teams to resolve incidents and service requests promptly. - Documenting support processes, issue resolutions, and technical knowledge base articles. - Continuously monitoring systems to identify potential issues and recommend improvements. - Participating in on-call rotation for after-hours support. Qualifications required for this role: - Bachelors degree in Computer Science, Engineering, or related field. - Minimum 3 years of experience in technical support or a related technical role. - Strong working knowledge of Linux and Windows operating systems. - Experience with the SnapLogic integration platform preferred. - Proficient with web services, including RESTful and SOAP APIs. - Familiarity with cloud platforms like AWS and Azure. - Solid understanding of networking fundamentals such as TCP/IP, DNS, DHCP. - Excellent troubleshooting, debugging, and problem-solving skills. - Good communication skills and ability to work collaboratively in a team environment. Please note that this information is based on the job description provided and does not include any additional details about the company.,