Technical Support Engineer (L2)

We, at CeX WeBuy Entertainment Private Limited, are looking for Mid-level Support Engineer(L2) at our Lower Parel, Mumbai office.

Founded in 1992, CeX is a leading UK based retail chain having operations in multiple territories across the globe with a strong foothold in the domain for over 2 decades. Serving customers through more than 600+ stores in the UK, Spain, Ireland, Australia, Portugal, Netherlands, Poland, Mexico, India and Italy with a manpower strength of over 5000+ employees. We buy, sell and exchange games, gadgets, mobile phones, computing and electronic products, providing a unique two way service. We also have sister brands dealing in second hand luxury designer goods and kids stuff.

Location:- Lower Parel, Mumbai

Experience:- 2+ years

Shift Timings:- Two days off per week

Responsibilities include:

● Provide telephone, email, remote and on-site technical support to CeX staff & colleague

● Ensure emails/tickets are being handled/acknowledged in a timely manner in the Support team

● Administration of Microsoft Windows, Anti-Virus, Servers, Networks and more

● Diagnose and troubleshoot hardware and software issues

● Document troubleshooting procedures

● Assist in any other general tasks that may arise

● Implement fixes/workarounds

● Good understanding of Servers, Database, Active Directory, AWS / Google Cloud Platform ● Escalate cases to the relevant department when required

● Monitoring queue of escalated incidents

● Willing to work on call/overtime when required

● Conducting training as required/requested

● Maintain smooth running of shops from an IT standpoint

● Ensures to provide Quality service to the end user and maintain quality standards for the IT Services provided

● Make continual improvements to procedures and documentation

● Attend and participate in all departmental meetings/training initiatives

● Keeping up to date with the latest technologies

Required skills:

● Good Verbal/Written English Communication

● Reliable, Confident and Self-starter

● Resilient and able to face and resolve conflicts

● Experience in Supporting Overseas Customers

● Knowledge of TCP/IP and ADSL/SDSL Technologies

● Windows Server 2008/2012 Experience

● Knowledge of Enterprise Level Anti-Virus Products

● Active Directory Administration

● Basic Networking Skills

● Basic Linux Skills

● Willingness to work in rotational shifts 1

Preferred (not essential) skills:

● MySQL Administration Experience

● Mac OS X Experience

● Nagios Experience

Apply: Interested candidates can directly email us their updated resume to tghata@webuy.com.

For additional information call us at 7738294586

Pay: Up to ₹1,100,000.00 per year

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person