Technical Support Engineer – HRMS/ERP Software

Technical Support Engineer – HRMS/ERP Software

Expert Business Solutions (EBS) is looking for a Technical Support Engineer to provide functional and technical support for our HRMS, HCM, ERP, and other business software products.

• Provide functional and technical support to clients using our HRMS, HCM, ERP, and other software products.
• Handle client queries, troubleshoot issues, and resolve support tickets within defined timelines.
• Diagnose application errors, identify root causes, and coordinate with the development team for complex issues.
• Assist clients with software configurations, user access, workflows, and application settings.
• Support integrations and APIs, including basic troubleshooting of integration failures.
• Reproduce reported issues, document steps, and share clear information with the development team.
• Track tickets, follow up on pending issues, and keep clients updated on resolution status.
• Prepare support documentation, FAQs, and knowledge-base articles.
• Assist with application testing and verify fixes before communicating resolutions to clients.

Required Skills and Qualifications

• 1–4 years of experience in HRMS, HCM, ERP, SaaS, or software product support.
• Experience handling client issues and support tickets.
• Good troubleshooting, analytical, and problem-solving skills.
• Understanding of software applications, databases, and basic SQL querie

Pay: ₹25,000.00 - ₹60,000.00 per month

Work Location: In person