Technical Support Engineer 1

Technical Support Executive ( international l Voice Process)

Role Overview

Technical Support Executive

Job Details

Role:

CTC:

Work Days:

Shift:

Transportation:

Joining:

for more details contact Afridi - 6363806713

Key Responsibilities

• Handle

  international inbound voice calls

  from HP products..
• Diagnose and troubleshoot

  hardware, software, operating system, printer, laptop, desktop, and connectivity issues

  .
• Provide step-by-step technical assistance and remote troubleshooting.
• Identify the root cause of customer issues and provide appropriate resolutions.
• Escalate complex or unresolved issues to the relevant technical team.
• Maintain accurate records of customer interactions, issues, and resolutions in the support system.
• technical support processes, quality standards, and escalation procedures.
• Ensure customer satisfaction through professional and effective communication.
• Meet defined

  SLA, productivity, quality, and customer satisfaction targets

  .

Required Skills & Qualifications

• Graduate in any discipline.
• Experience in

  technical support / international voice process / customer support

  preferred.
• Good knowledge of

  computer hardware, Windows OS, networking, printers, and basic troubleshooting

  .
• Excellent English communication skills, both verbal and written.
• Strong troubleshooting and problem-solving ability.
• Good customer-handling skills.
• Comfortable working in

  rotational shifts

  .

Technical Troubleshooting | International Voice Process | Hardware & Software Support | Windows | Networking | Customer Handling | Problem Solving | Communication Skills