Description
The Associate Technical Support Analyst is an early-career support professional within Infor’s Global Support team. In this role, you will provide front-line technical assistance for Infor software applications, helping customers maximize the value of their solutions.
You will troubleshoot technical issues, identify workarounds, collaborate with internal teams, and contribute to delivering an excellent customer experience. This role is ideal for someone passionate about technology, problem-solving, and continuous learning.
A Typical Day in the Life Includes:
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Responding to customer support requests through Infor’s case management system, email, and other support channels.
- Troubleshooting issues related to Infor applications, configurations, and technical environments.
- Identifying appropriate solutions or workarounds for customer-reported issues.
- Escalating complex or critical cases to senior analysts or development teams with clear documentation.
- Collaborating with Product Development, Cloud Operations, Consulting, and other internal teams to drive issue resolution.
- Maintaining accurate and detailed case documentation to support knowledge sharing and customer transparency.
- Staying current with product updates, enhancements, and industry best practices through continuous learning.
- Contributing to knowledge base articles, FAQs, troubleshooting guides, and other self-service resources.
Basic Qualifications:
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Experience or demonstrated ability in technical troubleshooting and analytical problem-solving.
- Minimum 1 years of experience.
- Knowledge of relational databases and experience working with SQL queries.
- Understanding of web technologies, including HTML, XML, and APIs.
- Strong customer-centric mindset with the ability to investigate and resolve technical problems.
- Good written and verbal communication skills.
Preferred Qualifications:
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Experience supporting ERP, HCM, or other enterprise software applications.
- Familiarity with ITIL practices and support/ticketing systems such as Zendesk, Salesforce, or Jira.
- Experience with scripting or programming languages such as Python, PowerShell, or similar technologies.
- Previous experience in technical support, application support, product support, or a customer-facing technical environment
About Infor
About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.
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