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Technical Service Coordinator

1 - 6 years

Pune

Posted:10 hours ago

Job Description

Qualification and Technical Skill

  • Bachelors degree in electrical engineering

    or

    Diploma in Electrical Engineering.
  • 1–3 years of experience in technical support, troubleshooting, or field service engineering — ideally in

    BMS, Security ,EMS Systems and HVAC controls environments

    .
  • Strong hands-on knowledge of

    BMS ,Security Systems and EMS platforms

    and how field devices integrate into them.
  • Working knowledge of

    communication protocols — Modbus and BACnet

    .
  • Solid understanding of electrical hardware: LT panels, relays, contactors, VFDs, Starters, IO Device and energy meters.
  • Practical exposure to

    HVAC systems

    and their integration with BMS.
  • Strong analytical and independent problem-solving skills — able to troubleshoot end-to-end without heavy escalation.
  • Experience using

    Ticketing/CRM tools

    for issue tracking and closure.
  • Good communication and customer-handling ability.
  • Willingness to travel PAN India for customer site visits.
  • Strong command of

    Excel

    including PivotTables, XLOOKUP/VLOOKUP, charts, and data analysis.
  • Good

    PowerPoint and presentation skills

    .
  • Excellent

    interpersonal, communication, and coordination skills

    .
  • Strong analytical ability, follow-up, and attention to detail.
  • Customer-focused and able to manage multiple priorities.

Key Responsibilities

  • Coordinate daily service activities, engineers, and customer requirements on Pan India basis.
  • Track service calls, preventive maintenance, open actions, and SLA compliance.
  • Prepare and maintain service

    MIS, KPI dashboards, and trackers

    .
  • Analyze data and prepare reports using

    Microsoft Excel

    .
  • Create professional

    PowerPoint presentations

    for management and customer reviews.
  • Coordinate with customers, service engineers, sales, projects, procurement, and logistics teams.
  • Follow up on spares/material requirements, documentation, and pending actions.
  • Support timely closure of customer issues and service escalations.

Skills Required

Security systems Technical services Bms System Technical HVAC Bm Security Solutions

Work Mode

Work from Office

Job Type

Full Time

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