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Infosys
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Technical Operations Manager

Technical Operations Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Infosys

7 years

Hyderabad

Posted:1 week ago

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Job Description

Job Description:

Demonstrates thorough knowledge of contractual commitments SOWs MSAs pertaining to day to day operations and specific deliverables in order to ensure compliance
Demonstrates strong understanding of operational risks and liabilities for the engagement take corrective actions
Demonstrates working knowledge of unit management operations processes and tools ITSM CRM Financial planning Quality management
Demonstrates strong knowledge of end to end staffing management practices to manage projects independently
Demonstrates strong knowledge of planning and forecasting tools to ensure adherence to project timelines
Applies strong knowledge of quality improvement techniques and models like lean six sigma
Signs off on the training certification methodology at the engagement level to ensure right skilling
Co ordinates resource deployment across all processes for the engagement team size span shift Utilization skill sets technology rollout
Signs off on the service quality plan including the quality control assurance and improvement to create a comprehensive quality program for the engagement
Demonstrates strong understanding of alignment of own function drivers to short and long term business drivers and looks at driving greater efficiencies and effectiveness through optimization
Continuously sets challenging goals for the teams and provides support to team by proactively anticipating road blocks and looking at means to improve them to delivery best organizational results
Builds context and common platform and uses appropriate data examples to support complex ideas adapts the message to the audience group for good understanding

Key Responsibilities:

Plans and monitors the resource deployment team size span shift utilization skill sets technology rollout and ongoing monitoring for specific processes in order to ensure operational compliance
Prepares and Reviews training staffing plan and work allocation in order to achieve production targets
Identifies training needs for TLs reviews training plans created by the TLs for their teams and monitors training implementations in order to improve competency development across domain
Reviews process specific quality plan including quality control assurance and improvement in order to create a comprehensive quality program

Technical Requirements:

Min
7 yrs
experience in managing Service Desk Operations Or Tech support operations in Infrastructure support or Application support environment
Advance knowledge and understanding of OS Windows XP 10 Browsers MS Office suite
Advance knowledge and understanding of Small Forms iOS Android Windows
Intermediate knowledge and understanding of Registry Fix Patch upgrades Virus T S Security Encryptions Network collaborations VPNs

Skills Required

Technical Operations Itsm CRM Financial Planning Quality Management Staffing Forecasting Quality Improvement Lean SIX Sigma Service Quality Quality Control Training Needs

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Technical Operations Manager