Technical Leader, Support

Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. We've been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design. Join us on our mission to shape the future of our industry. Technical Support Engineer is a senior technical customer support role within the Cohesity support organization. The position is based in our local support centre, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team! How You'll Spend Your Time Here: - Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter - Use available tools to investigate and troubleshoot technical issues - Record customer interactions, including investigation, troubleshooting, and the resolution of issues - Work closely with Cohesity engineering and account management teams - Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions - Provide the best experience possible for Cohesity customers - Manage workload to ensure that all customer issues are resolved in a timely manner - Assist in the development of comprehensive and reusable self-service solutions for future incidents - Develop knowledge base articles - Mentor other engineers We'd Love to Talk to You If You Have Many of the Following: - 12+ years of experience working in a storage, networking, and virtualization environment - Strong understanding of Linux and administration experience across all working components - Ability to analyze system diagnostics and clearly articulate the issue for the customer - Good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump, ftrace, strace, wireshark, gdb, and crash - Experience with remote file access protocols, including NFS, SMB (CIFS) - Solid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp) Data Privacy Notice For Job Candidates: For information on personal data processing, please see our Privacy Policy. In-Office Expectations: Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.,