Description
JOB TITLE - Technical Delivery Manager
LOCATION - India
REPORTING - CoE Director / Digital Lead
MAIN PURPOSE OF ROLE
The Technical Delivery Manager is responsible for the end-to-end delivery of complex digital, data, integration and enterprise application initiatives. This is a hybrid technical and delivery leadership role, not a traditional project management position. The person must have sufficient technology understanding to evaluate solution approaches, challenge architects, engineers and vendors, manage technical dependencies and risks, and ensure that solutions are secure, supportable and aligned with enterprise standards while meeting agreed scope, quality, cost and schedule outcomes.
Key Responsibilities
KEY RESPONSIBILITIES
Strategy and Planning
- Convert business priorities and architecture roadmaps into achievable delivery plans, milestones, resource requirements and budgets.
- Define delivery governance, reporting, decision points and acceptance criteria for complex technology initiatives.
- Manage dependencies across enterprise applications, data, integration, infrastructure, cyber security and business teams.
- Provide clear status, risk, financial and decision reporting to senior stakeholders.
Technical Delivery and Assurance
- Lead delivery from discovery and design through build, testing, deployment, transition and stabilization.
- Understand and review application, API, integration, cloud, data, security and DevOps designs at a level sufficient to identify gaps and challenge assumptions.
- Facilitate technical decisions, ensure architecture reviews are completed and track non-functional requirements.
- Drive SIT, UAT, performance, security, cutover, release and production-readiness activities.
- Ensure operational handover includes support models, documentation, monitoring, service levels and knowledge transfer.
Vendor and Team Management
- Lead multidisciplinary internal teams and external delivery partners across regions.
- Validate estimates, plans, technical proposals, resource models and supplier deliverables.
- Manage commercial commitments, delivery performance, risks, issues and corrective actions.
- Build internal delivery capability and reduce avoidable dependency on external suppliers.
- Promote agile, transparent and outcome-based ways of working while applying appropriate delivery controls.
Skills, Knowledge & Expertise
Formal Education & Certification
- Degree or equivalent experience in technology, engineering, information systems or a related discipline.
- PMP, PRINCE2, Agile, SAFe, Scrum, ITIL or relevant cloud certification is desirable.
Knowledge & Experience
- Significant experience delivering enterprise technology programmes or complex digital products.
- Strong working knowledge of cloud platforms, APIs, integration, application architecture, data platforms, security, DevOps and CI/CD.
- Demonstrated ability to understand solution designs and hold credible technical discussions with architects and engineers.
- Experience managing scope, schedules, budgets, resources, risks, dependencies, quality and executive stakeholders.
- Experience managing systems integrators, software vendors and distributed delivery teams.
- Experience delivering through agile and structured governance approaches, selecting the right method for the work.
- Knowledge of ERP and customer or service platforms is desirable; Azure experience is essential. Experience working on Azure applications, AI and Azure Fabric Data related projects preferred.
Personal Attributes
- Combines delivery discipline with curiosity and sound technical judgement.
- Confident communicator who can translate between business outcomes and technical decisions.
- Proactive, decisive and comfortable managing ambiguity and competing priorities.
- Constructively challenges teams and suppliers while maintaining collaborative relationships.
- Strong ownership, attention to detail and focus on measurable outcomes.
Work Conditions
- Occasional evening or weekend work may be required for releases and global delivery activities.
- Ability to lead workshops, governance forums, presentations and supplier reviews.
- Some international travel may be required.
About GLORY
Global Leaders in Customer Experience Automation
With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes.
Why Join Us
Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.
Glory Values
The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.
- Customer Delight. We put our customers first.
- Integrity. We do the right thing, always.
- Innovation. We embrace new challenges and share the future.
- Speed. We move fast, that’s how we stay ahead.
- Diversity & Respect. We value the strength in our differences.
- Teamwork. We succeed together.
