Team Leader Technical Sales & Customer Service

TITLE: Team Leader Technical Sales & Customer Service

BUSINESS: Circor Industrial Pumps EMEA&APAC

Location: Thane, India

DIRECT REPORTING: Director Technical Sales & Customer Service EMEA&APAC

FUNCTIONAL REPORTING: N/A

POSITION DETAILS

Position Summary

Team Lead TS&CS is primarily responsible to support the Technical Sales & Customer Service teams located in Radolfzell and Bottrop with Quotation and Order Entry tasks as assigned carefully, timely, and provide support to our customers, at any time in full compliance with Circor policy and received other guidance.

Principal Activities

• Lead the SSC Technical Sales & Customer Service Order entry team by giving directions and ensuring that they are performing with a strong customer orientated mindset.
• Responsible for developing, motivating and coach direct reports.
• Define the KPIs for the team and ensure regular review.
• Responsible for process improvements like generating or managing CRM Views and provide input for further process and tool improvements.
• Train the team on quotations and order entry for FM pumps
• Oversee and manage backlog figures for inquiries and orders assigned to the team and manage capacity to achieve response times as per target values.
• Ensure proactive communication to the Sales department/Customer/Team in the event of a foreseeable delay in delivery for orders and quotes.
• Cross-departmental coordination of quote and order-related priorities and ensuring internal communication.
• Organization and execution of daily management (Operations and Supply Chain) regarding query order status, identify delays, initiate, and escalate countermeasures if necessary.
• Creating sales orders and quotations for spares and pumps via the CRM system in SAP.
• Ensure export control compliance with legal and CIRCOR requirements.
• Follow-up on orders and quotations.

CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities

• Customer oriented mindset
• Technical pump and application knowledge
• Commercial sales Know-how
• Strong analytical skills, strong problem-solving skills
• Knowledge of office administrative and operations management practices and procedures
• Working knowledge of MS Office tools, SAP and other business tools
• Very good oral and written communication skills must (Telephone and email)
• Proficient in organizing tasks for completion by an agreed deadline.

Education & Experience

• 5+ years professional experience in pumps or rotating equipment business
• Minimum 2-3 years of experience in Team Handling role.
• Graduate in Engineering / MBA (preferred)

CIRCOR is an EEO Employer of Females / Minorities / Veterans / Individuals with Disabilities