Team Leader //Semi Tech Process//International BPO

Job Description

Leading BPO in Hyderabad Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 8.5LPA *****Minimum 12 months of semi-technical customer service experience with chat and email support (Application support/ISP support/ Device support & Device Management/Peripheral support/Product Support/ICT trainer or coach) *** Looking for Candidates from International BPO ONLY Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA Must have Excellent Communication Skills Shifts US Mail CV at simmi@hiresquad.in or call at 8467054123 Role and key responsibilities:  We are seeking a Team Leader to lead a team of customer service representatives.  Manage team performance and metrics  Provide coaching and guidance to team members  Ensure customer satisfaction and resolve escalations  Collaborate with internal teams to improve products and services  Develop and implement team strategies and initiatives Key skills and knowledge:  Minimum 12 months of semi-technical customer service experience with chat and email support (Application support/ISP support/ Device support & Device Management/Peripheral support/Product Support/ICT trainer or coach)  Excellent written and verbal communication skills  Ability to prioritize and manage tasks within a fast-paced environment  Typing speed of 55 WPM and accuracy of 95%  Strong leadership and management skills Interested candidates can call at simmi@hiresquad.in or call at 8467054123 Show more Show less