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Job Title: Team Leader – BPO (US Voice Process | Night Shift | Ahmedabad) Location: On-site – SG Highway, Bodakdev, Ahmedabad, Gujarat – 380054 Shift Timing: Night Shift | Monday to Friday | 7:00 PM – 5:00 AM Fixed weekends off (Saturday & Sunday) Salary: ₹20,000 – ₹28,000/month + Monthly Performance-Based Incentives Age Limit: 18 to 32 years | Job Type: Full-Time | Permanent | On-site only (No Rotational and WFH) About Us Digitel Media is a fast-growing International BPO based in Ahmedabad, providing voice-based customer support, lead generation, and sales solutions for US clients. We are committed to performance, growth, and employee success in a fast-paced, collaborative work environment. Position Summary We are seeking an experienced Team Leader to manage our US Voice Process (B2C) team. The ideal candidate will bring proven experience in leading outbound/inbound call centre teams, a results-driven attitude, and a strong understanding of CRM and sales KPIs. You’ll play a critical role in coaching agents, managing performance, and driving business results. Key Responsibilities Supervise and manage a team of 10–15 agents in a voice-based international BPO. Drive team KPIs: sales conversion, lead qualification, call quality, and productivity. Conduct call audits, provide coaching, and arrange ongoing training. Use CRM platforms effectively to monitor leads, performance, and customer records. Resolve escalated issues professionally and promptly. Collaborate with operations and QA teams to enhance process efficiency. Track performance reports daily/weekly and share progress updates with management. Qualifications Minimum 1.5 years of experience as a Team Leader in an International BPO (Voice Process). Prior experience in B2C sales or lead generation campaigns is Mandatory. Strong verbal and written communication skills in English. Hands-on with CRM software, call monitoring tools, and reporting dashboards. Must be based in Ahmedabad or willing to relocate. Only candidates who are not pursuing education will be considered. What We Offer Competitive salary + uncapped monthly incentives Paid leaves + leave encashment Weekends Off Health insurance provided Rapid internal promotions Skill-based training programs Important Notes Only candidates with 1.5+ years of relevant experience as a Team Leader in a BPO will be considered. Candidates currently pursuing education are not eligible. This is an on-site role (work from office only). Immediate joiners preferred. Apply Now Ready to take the next step in your BPO career? Lead a high-performing team and be part of a fast-growing international process. Apply now and join a dynamic, target-driven work culture in Ahmedabad. Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹28,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Schedule: Fixed shift Monday to Friday Night shift US shift Supplemental Pay: Performance bonus Work Location: In person Speak with the employer +91 6353209877
