Team Lead Tech Support

● Excellent communication skills
● Work experience on Service Desk with good knowledge on O365, support, VPN, active directory, troubleshooting – printer issues, Bit locker, MS teams, BSOD, driver installation, Printer and Wi-Fi troubleshooting.● Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.● Knowledge on Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.● Knowledge of Incident Management lifecycle.● Aware of current role SLA and Metrics handled.● Work from Office is mandatory.● 24*7 Shifts are mandatory.

● Mandatory B2C chat process experience(B2B will not be considered)
● Recent project/Process should be based on chat● Mandatory experience on L1 & L2 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience● Multiple chat/Dual chat experience is required.

Job Loc - BLR

Contact - 97424-11550

Job Types: Full-time, Permanent

Pay: Up to ₹950,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Work Location: In person