Team Lead Helpdesk

Role & responsibilities

We are looking for a Helpdesk Team Lead to manage a team providing application
support for Yardi and MRI. The successful candidate will bring strong Yardi expertise,excellent communication skills, and the ability to analyze issues, guide the team, andensure timely, high-quality support.

Key Responsibilities

Preferred candidate profile

Strong hands-on knowledge of Yardi and experience supporting Yardi users
and processes.• Working knowledge or experience supporting MRI is an added advantage.• Previous experience leading or coordinating a helpdesk or application-supportteam.• Excellent written and verbal communication skills.• Strong analytical and problem-solving skills, including the ability to identifytrends and root causes.• Ability to prioritize issues, manage escalations, and work effectively underpressure.• Strong customer-service and stakeholder-management skills.• Comfortable tracking support activities, service levels, and team performance.Preferred Qualifications• Familiarity with ticketing systems and IT service-management processes.• Experience creating support reports, procedures, and knowledge articles.