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Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview TFX Investigations identifies, researches and resolves any exceptions arising post settlement of Inbound and Outbound FX Payments initiated through digital channels by Global Transaction Services (GTS) and Consumer clients. These exceptions relate to unreconciled Nostro entries and nostro / Front Office Back Office break investigations. Other areas include handling various client queries from consumer and GTS channels such as payment cancellation, recall of funds, amendment, and confirmation of credit to beneficiary etc. TFX ROE Investigations deals with clearing un-reconciled nostro breaks post settlement of FX Trades along with handling customer queries like recall/cancellation of payment, credit confirmation and amendment of payments. As part of BAU, associates need to process high value manual payments, co-ordinate with front office, deal with sensitive clients and with various other departments. Job Description Processing of swift messages related to ROE Investigations. Perform all activities related to ROE Investigations. Update clients on progress/status of the above. Ensure all e-mails are actioned and cleared by EOD. Clearly understand the Case input process & expertise in opening/closing of cases Follow up with banks/depts. to ensure timely action and closure of case Escalation/prioritization of aged/high value cases Ensure to clear the Nostro Breaks and Swift Cases within the SLA. Processing swifts/payments with 100% accuracy without incurring loss to the bank Responsibilities Processing of swift messages related to ROE Investigations. Perform all activities related to ROE Investigations. Update clients on progress/status of the above. Ensure all e-mails are actioned and cleared by EOD. Clearly understand the Case input process & expertise in opening/closing of cases Follow up with banks/depts. to ensure timely action and closure of case Escalation/prioritization of aged/high value cases Ensure to clear the Nostro Breaks and Swift Cases within the SLA. Processing swifts/payments with 100% accuracy without incurring loss to the bank Requirements Education Bachelor of commerce Experience Range 3 to 5 years of experience in FX trade settlement and SWIFT payments. Foundational Skills FX Knowledge, Exotic Currencies, Nostro currencies, SWIFT message format, understanding of FX trade life cycle, Good communication skills Desired Skills Good communication skills Work Timings 07:30pm to 04:30am IST Job Location Chennai Show more Show less
