Hiring for "Joshh - Indian Street Food", a K Hospitality brand
Senior HR Executive Talent Acquisition & HR Operations
Brand:
Experience:
About JOSHH
JOSHH is a growing Indian street food brand bringing together the familiarity of Indian flavours and the energy of a modern dining experience. With a combination of Quick Service Restaurant (QSR) and fast-casual formats, our focus is on delivering great food, consistent service, and memorable customer experiences.
Role Overview
The Senior HR Executive will be responsible for driving end-to-end recruitment across JOSHH, with a primary focus on store-level hiring to support business continuity, manage attrition, and ensure adequate manpower availability across outlets.
The role will be dedicated to talent acquisition, while the remaining responsibilities will cover HR operations and generalist activities, including employee engagement, onboarding, attendance and leave coordination, employee relations, compliance support, and HR reporting.
Key Responsibilities
1. Talent Acquisition & Recruitment
- Drive end-to-end recruitment for store-level positions, based on business requirements.
- Manage recruitment for Head Office positions and other roles as assigned.
- Partner with Operations and Store Managers to understand manpower requirements, vacancies, replacement needs, and upcoming business expansion plans.
- Source candidates through job portals, employee referrals, local hiring networks, walk-ins, recruitment agencies, social media, and other relevant channels.
- Screen profiles, conduct initial HR discussions, coordinate interviews, and manage the selection process with hiring managers.
- Ensure timely communication with candidates throughout the recruitment process, from interview scheduling to offer release and joining.
- Track offer acceptance, joining ratios, candidate dropouts, and no-shows; identify reasons for dropouts and implement corrective actions.
- Coordinate pre-joining formalities, documentation, and joining confirmations to ensure a smooth onboarding experience.
- Maintain a recruitment tracker covering open positions, ageing of vacancies, sourcing channels, interview status, offers, and actual joiners.
- Monitor recruitment turnaround time and hiring costs, and share regular hiring updates with the HR Manager and Operations team.
- Work towards reducing dependency on external agencies by developing sustainable sourcing channels and employee referral initiatives.
2. HR Operations & Generalist Responsibilities
- Coordinate employee onboarding, induction, documentation, and HR orientation for new joiners across stores and Head Office.
- Maintain accurate employee records, personnel files, and employee master data, ensuring timely updates.
- Support attendance, leave, and employee regularisation processes in coordination with store teams and the HR/Payroll team.
- Assist in payroll inputs, employee data validation, full and final settlement coordination, and employee exit formalities.
- Coordinate employee separations, exit interviews, and documentation while identifying recurring reasons for attrition.
- Support employee engagement initiatives, store-level celebrations, recognition programmes, and team-building activities.
- Work closely with Store Managers to address routine employee queries, workplace concerns, and people-related issues.
- Conduct periodic store visits to understand employee concerns, review HR processes, support onboarding, and strengthen engagement with frontline employees.
- Coordinate with relevant stakeholders to maintain statutory and employment-related documentation and support HR compliance requirements.
- Prepare and maintain HR reports and dashboards covering headcount, attrition, recruitment, attendance, joining trends, and exits.
- Support employee communication, HR initiatives, and other brand-level HR projects as assigned.
Candidate Profile
Education
- Graduate in any discipline; MBA/PGDM in Human Resources will be an added advantage.
Experience
- 3–5 years of relevant HR experience, preferably in QSR, restaurants, retail, hospitality, food services, or another high-volume, frontline hiring environment.
- Demonstrated experience in handling end-to-end recruitment, particularly for frontline and operational roles.
Required Skills & Competencies
- Strong sourcing, screening, interviewing, and candidate-management skills.
- Ability to manage multiple vacancies and changing hiring priorities simultaneously.
- Good understanding of frontline hiring challenges, high attrition, and candidate joining behaviour.
- Strong communication skills in English and Hindi; knowledge of Marathi will be an advantage.
- A practical, hands-on approach with the ability to work independently and take ownership of deliverables.
- Willingness to travel for regular store visits across Mumbai and other locations, as required.
What We Are Looking For
We are looking for someone who is comfortable working in a fast-paced, operations-driven environment where hiring needs can change quickly. The ideal candidate will be proactive, organised, people-oriented, and persistent with follow-ups.
Someone who understands that restaurant recruitment is not just about closing vacancies, but also about finding the right people, ensuring they join, helping them settle in, and working with the business to improve employee retention.
