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Systems Engineer - IT Service Management

Systems Engineer - IT Service Management

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Infosys

Pune

Posted:16 hours ago

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Job Description

Job Description:

Provide day to day support for desktops laptops and softphones
Basic knowledge of servers AD DNS DHCP
Handle incidents and service requests ensuring SLA adherence and root cause resolution
Support basic LAN infrastructure switches routers firewalls
Troubleshoot endpoint OS issues and ensure security compliance
Understanding of IT asset management
Support remote and floor users based on ticket assignments
Knowledge of WVD AVD and exposure to Genesys AWS is an added advantage
Flexible to work in shifts and coordinate across geographies

Key Responsibilities:

IT Support
Desktop Support
End User Support
operating systems
Ticketing tools
IT Assets
LAN Troubleshooting

Preferred Skills: TIG->Standard TIG

Skills Required

Service Management DNS Root Cause Security Compliance IT Asset Management AWS IT Support Desktop Support END User Support Operating Systems Ticketing Tools LAN Troubleshooting

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Systems Engineer - IT Service Management